Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Oct 19, 2025

Great Work Life Balance, Unstable / Many Layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO if you live in the U.S. - Very supportive direct manager - Ability to grow / learn

Cons

- Low pay - Unstable company. Way too many layoffs. Several layoffs each year. Layoffs happen so often that they are no longer announced/acknowledged company wide. -

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Cielo Response
6mo
Hi, this is Molly Thiel, Chief Operating Officer. Thank you for your candid feedback. I'm glad you value our PTO policy, supportive leadership, and growth opportunities. These are important aspects of our culture that we strive to maintain. I hear your deep concern about organizational stability and the impact of staffing changes on our people. While business decisions affecting our workforce are never made lightly, I acknowledge that the frequency of these changes can affect team morale and trust. Your feedback about communication transparency is particularly valuable. We recognize that every employee represents not just a number, but years of dedication, expertise, and relationships. Unfortunately, we are not alone in adjusting the size of our workforce with changing market conditions. And while that kind of resizing is sometimes a necessary part of business management, we also focus on providing opportunities for learning and advancement, engaging teams in giving back to our communities, making valuable connections with new people across our global business, all while maintaining our commitment to transparent communication about organizational changes. Your perspective helps us understand how we can better align our actions with our stated values about putting our people first. If you'd like to share more specific thoughts or suggestions, please reach out to me directly at Molly.Thiel@cielotalent.com.
4.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Work-life balance, respectful and open culture

Cons

Low pay and no advancement in the US

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Cielo Response
6mo
Hi, this is Tanya Derrick, SVP - Client Services. Thank you for sharing your experience at Cielo. I'm pleased to hear that you value our work-life balance and culture of respect and openness - these are fundamental aspects of who we are as an organization. I understand your concerns regarding compensation and career advancement opportunities. We're committed to providing competitive compensation and clear career pathways for our people. I encourage you to connect with your leader to discuss your career goals and create an Individual Development Plan (IDP) that can help map out your growth opportunities within Cielo. If you'd like to discuss your specific situation and career aspirations in more detail, please feel free to reach out to me directly at Tanya.Derrick@cielotalent.com.
3.0
Oct 5, 2025

Pros & Cons

Recommend
CEO approval
Business Outlook

Pros

good PTO policy, flexibility, decent salary

Cons

Business model often impacts employees negatively.

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Cielo Response
6mo
Hi, this is Cherice Schmidt, EVP – Client Delivery. Thank you for sharing your experience from your 5 years with Cielo. I'm glad you valued our PTO policy, workplace flexibility, and compensation package. I appreciate your candid feedback about how our business model can impact employees. As we continue to evolve and adapt to market demands, we're actively working to better align our operational strategies with employee well-being. Your perspective as a former Delivery Lead is particularly valuable in helping us understand where we can improve. If you'd like to share more specific insights about your experience, please feel free to reach out to me directly at Cherice.Schmidt@cielotalent.com.
Viewing 55 - 57 of 1,573 Reviews

Glassdoor has 1,923 Cielo reviews submitted anonymously by Cielo employees. Read employee reviews and ratings on Glassdoor to decide if Cielo is right for you.