Choice Hotels reviews

3.5

61% would recommend to a friend

(1,123 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Sep 25, 2017

Senior Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, fun activities, work life balance, early release during holidays....

Cons

HR is always slow and not very responsive. You won't move up or get promoted unless you have a connection or know the upper management. It's all about the favoritism game. Kind of corrupt if you ask me.

2.0
Mar 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Talented people work here. Genuine interest in improving products, helping "customers" (hotel operators).

Cons

Issues with compensation policies throughout my employment. First was not informed during offer process that health coverage doesn't start until you're a few months in (used ACA to cover myself). Then even though I was prepared for 401k to start (also "late" at month 3), they didn't enable my account until I brought it up with HR. Then, I learned that because I started late in the year, I basically missed out on 4 months of merit increase. If you want a job here, make sure you bug HR about everything they should be doing and only start between Jan and Sept 30 if you don't want their merit increase policy to screw you over (if you start after Sept 30, your next merit increase cycle doesn't start until the following year, if you start before that you get a pro-rated cycle).

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Choice Hotels Response
9y
Thank you for providing your feedback. Our benefits waiting periods are pretty standard among most companies, although we can understand that waiting can be inconvenient. We go to great lengths to communicate these timelines during the offer process and in our first day orientation, and we are disappointed to hear that this was not effectively communicated to you. Despite your initial timing set-backs, we hope that you can appreciate our very comprehensive Total Rewards package for full-time associates that includes: market priced compensation, incentive compensation and/or star awards, paid time off (vacation, personal, sick, family leave, volunteer leave), medical, dental, vision, flexible and dependent care spending accounts, paid parking, fitness subsidy, wellness programs, TeleDoc, life and disability insurance, 401(k)/Roth 401(k), health savings account (HSA), financial management education, legal services plan, hotel discounts, back-up child and elder care, pet insurance, commuter benefits, adoption assistance, Exceptional Performance (EXP) Awards, promotion ceremonies, service awards, associate/leadership education & development, project mobility, job shadowing, mentoring program, on-boarding, coaching, associate services - vendor discounts, social events… and more!
2.0
Jul 16, 2016

IT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are working on special project it might be great. Otherwise you are just not that important.

Cons

IT Executive Team is not great. Directors and VP's talk good game but do not actually care about people they manage. They spend more time "rating" and reviewing each others employees and giving them grades than it's worth. It only serves to create animosity and distrust within the team. Turnover is a big concern.

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Choice Hotels Response
9y
Thank you for taking the time to provide your review. Choice works diligently to promote a positive working environment and a culture of accountability; one of Choice’s key values. We are disappointed to hear your feedback with regard to your personal employment experience and will be sure to pass your thoughts along to Choice leadership for review.
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Glassdoor has 1,231 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.