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      Choice Hotels

      Engaged Employer

      Choice Hotels reviews

      3.4

      61% would recommend to a friend

      (1,127 total reviews)
      avatar

      Patrick Pacious

      69% approve of CEO

      44% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      3.1

      Work/Life balance

      3.1

      Senior management

      3.0

      Compensation and benefits

      Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      May 14, 2016

      Not happy with it at all

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There don't seem to be any pros for this job or position. Mainly I hate the management of the hotel, not so much the job. Although I don't really do what I was hired for.

      Cons

      All weekends, every weekend. GM not helpful, does not care about guests or employees.

      avatar
      Choice Hotels Response
      8y
      Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed
      2.0
      May 12, 2016

      Customer Relations Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The trainers are very helpful and friendly. Most of the managers also have a positive attitude about the position. Working from home is a big benefit, but downtime is monitored closely. The corporate office is very nice and easily accessible from the north side of Phoenix / Scottsdale. Pay is good if you are desperate for a job.

      Cons

      The customers are tough to deal with. Most of the calls are valid complaints, and there is only so much you can do. Many customers are unhappy with your solutions, and dealing with the hotel managers is sometimes as bad as the customers themselves. Turn over is very high! Nearly every person in my training class left within 3 months. The people who stay are treated as if they are replacable. I would suggest having nerves of steel if you wants this job.

      3.0
      May 11, 2016

      Could be better

      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Works with schedule. Can take off when need be

      Cons

      Dont get paid enough, franchised ownership which means (u never know what ur gonna get) no room for advancement

      avatar
      Choice Hotels Response
      8y
      Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed
      Viewing 817 - 819 of 1,127 Reviews
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      ReviewsChoice Hotels reviews

      Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.