Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Housekeeper (21) , Software Engineer (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (13) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 71 reviews)); "Good work life balance (depending on the team you're working for)" ((in 47 reviews)); "Great opportunity and culture there" ((in 42 reviews)); "Working with really great staff" ((in 23 reviews)); "Great team to work with." ((in 15 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 52 reviews)); "part time work and low pay" ((in 47 reviews)); "there was bad management." ((in 45 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 20 reviews)); "Low salary and limited scope for growth" ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

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Choice Hotels

Choice Hotels reviews

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3.5

61% would recommend to a friend

(1,123 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

3.1

Work/Life balance

3.1

Senior management

3.0

Compensation and benefits

Choice Hotels has an employee rating of 3.5 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Nov 7, 2016

I've NEVER

Customer service specialist i

Recommend

CEO approval

Business Outlook

Pros

The Southwest headquarters building in Scottsdale is beautiful and inviting.

Cons

I have never been treated so poorly buy a management and directorial team as I had been by this company. I have 20 years experience in customer service as a supervisor and manager. I've dealt with Shady business dealings in the past but the subversion and disrespect I experienced while with this company was like none I had ever seen before.

Choice Hotels Response

Thank you for your review. We take your feedback seriously and will share your review with our HR team and leadership.

4.0

Apr 28, 2016

Great and Innovative Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really great company with great benefits. They did a complete culture shift in my 4 years there, and became a very people-oriented company. Still lots of quirks with senior leadership and unrealistic goals and demands, but in general the people are great and provides access to a lot of great resources.

Cons

Senior leadership was an old boys club. One in particular who was in charge of marketing, sales and distribution borderline mistreated employees by not even saying hi in a hallway or acknowledging any of his employees that bust their butt for him. A lot of favoritism to certain people, but again that's just one person not the whole company.

2.0

Aug 20, 2014

Used to be a good place to work

Test engineer ii

Recommend

CEO approval

Business Outlook

Pros

Work life balance. Nice facilities. Family type environment.

Cons

Below average compensation. No bonus except for managers and directors. Too many contractors. No clear vision. Constance reorgs. t CIO is not very competent. Not many growth opportunities. Cliques exist in the IT Phoenix office and only the one with connections can go up the ladder.

Viewing 61 - 63 of 1,123 Reviews

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Jobs at Choice Hotels

Revenue Manager

View job

Product Improvement Manager

Senior Revenue Manager