Choice Hotels reviews

3.4

58% would recommend to a friend

(1,123 total reviews)
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Patrick Pacious

67% approve of CEO

41% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 21, 2017

Software Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I started during the hiring boom in 2015 and the first year was great! Promoted with a sizable salary increase after four months. My manager for the first year was knowledgable, personable and was great at keeping his three teams engaged and aware. My direct leadership now is really in a tough spot between trying to keep the team pacified while upper leadership communicating that everyone is a commodity. It's unfortunate that a lot of very talented and respected technologists have left the company.

Cons

A year in, around July 2016, the rate of people leaving the company voluntarily or involuntarily exploded! Three managers terminated and another left within three weeks. Directors the same ... Some ex-American Express employees have imported the toxicity of that environment. Gross favoritism in the fact that unqualified pets from leadership's "last" company brought in. Attrition in the run organization to the tune of almost 10% in the first quarter alone! When there is an all team meeting with 100+ people in attendance and a director outlines leadership's goals for the year include defining succession plans for everyone. I read this bullet before it was addressed and figured for sure it was a typo and meant success. Nope! So leadership is going to address low morale and 10% attrition by communicating, with sending the message that you're temporary.

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Choice Hotels Response
8y
Thank you for leaving this review. Choice utilizes succession planning to identify future leaders in the company. We feel it is important to identify employees who have the skills that can help them move up in our organization or onto other positions. We will pass along the feedback to the IT leadership to make sure they are communicating why succession planning is put in place in case others are unclear. We appreciate your honest feedback and opportunity to make things better for others.
2.0
Oct 19, 2016

Corporate meat grinder

Recommend
CEO approval
Business Outlook

Pros

Good benefits, competitive pay. If you are lucky enough to get in with a good manager or director, it can be a decent place to work.

Cons

Over the last few years many long time employees have left the company due to bad business decisions made by entrenched senior level executives. Everyone from manager level down changes out every 1-2 years now while the same bad senior executives are still there with and likely will be forever. Nepotism is rampant in upper levels. The projects the company has taken on are worthwhile but in general the current employees lack hotel industry knowledge and will likely have a hard time being successful in the coming future.

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Choice Hotels Response
9y
Thank you for your feedback. We’re glad to hear you enjoy our benefits and pay. That said, we’re also taking your other feedback and insights seriously. We will share your review with our HR team and leadership.
1.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Some smart people that really want to succeed.

Cons

Executive leadership plays on like the band on the Titanic as if all is well, while everyone runs for the life boats. For those left behind, their fate is equally cold and dark. Marketing and Distribution is a disaster, run by authoritarian rule at the C-suite level and is always in search of the shiny new thing. New ideas that aren't in line with the C-suite's thoughts are immediately and brutally crushed. As others have mentioned, Sales is a disaster because of the revolving door of VP's who are hired and then quickly fall out of favor with the CCO, who then fires them and starts the cycle over again. While it's most pervasive in Sales, this is the fate for many in Marketing and Distribution. Once you fall out of favor with the CCO, it's widely accepted that your career is done and you'll be bullied and shut out until you leave or are forced out. Sycophants are rewarded and people with zero experience are put in roles that they're seriously under-skilled for. Every project or initiative is a fire drill. There's no CMO, which, for a company that relies so heavily on marketing, is both shocking and glaringly apparent in terms of the priorities that are handed down from the C-suite. Executive infighting is common, pitting their teams against one another and making life hell for the managers that have to work among each other for the good of the overall business.

Viewing 4 - 6 of 1,123 Reviews

Glassdoor has 1,231 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.