SEXUAL HARASSMENT Casper does not provide retail employees with sufficient sexual harassment training. The majority of harassment during my two years came from guests. Creeps stopping by to make advances on us when we were alone became an issue for my store. HQ, I urge you to implement procedures that protect your retail employees at all costs. - Don’t wait until an incident occurs to inform new hires of the risk that they may run into guests that behave inappropriately. - Equip all stores with a panic button for emergencies. - Encourage healthy boundary communication habits across all retail locations. - Motivate and re-affirm retail employees to speak up by responding to HR reports made. This should have happened both times I reported sexual harassment. RETAIL LOSES Transactions must be made in the store or on the phone to count. This often makes it look like employees aren’t doing their job. The effects this had on retail morale and store numbers was noticeable. It is uninspiring to put in long periods of time and energy into interactions that are not contributing the store. I would argue that customers aren’t purchasing on the spot because they are taking their time before purchasing this expensive buy. Many guests prefer to stick with the Casper site since it’s how they found us and when they; plus it’s convenient to purchase online when you’re up all night hating your current mattress. Reasonable goals, except not really when you consider this technicality. not giving your retail locations the ability to get any credit for sales made online is not a good idea. Despite the retail employees LOCATION Wealthy people have the luxury to buy on the spot. Some stores are more profitable than others due to their location being in wealthy neighborhoods. Stores that are not located in these areas often underperform. Due to this e-com preference. Easier to sell to wealthier demographics. Most people in lower income areas prefer to take their time.
