The overall low level of urgency with regard to large customer security issues across all departments company is nothing short of alarming. Cross departmental collaboration is seen as an damage control / disaster response move rather than an ongoing plan. They like to act like there is deep collaboration but in reality many teams are famously hostile towards people working for the same organization. There are 'known people' who new hires are taught by leadership to avoid; rather than addressing these toxic behaviors head-on. Numerous transgender workers have stated they felt ostracized (with multiple people still calling them "it" after reaching out to leadership for support); numerous POC have stated they actively avoid promotions because they are genuinely afraid of being treated different due to their background based on their nation of origin and/or native tongue. This could possibly be due to senior managers openly discussing their political ideologies out on the floor without regard for who is around or who is trying to concentrate, or who may not feel comfortable discussing such things in the workplace. The quarterly feedback surveys are never anonymous so management keeps hearing what they want to hear and patting themselves on the back. Technical Support is a nightmare, most of the people are overworked, underpaid and visibly stressed (read 'miserable') -- new hire training does not actually exist. They have people go through external vendor training then throw them into the deep end. Depending on the day and time it may not be difficult to hear racist, homophobic, transphobic, misogynistic or otherwise hate-based "jokes" in the lunch room. Colleagues in the Hyderabad, India branch are treated differently than same-function colleagues out of the Gdansk, Poland branch -- with the Polish team members being viewed as helpful experts and India team members being viewed as universally poor English speakers who urgently need further technical training.
It seems like 75% of the company waits until December to use all their PTO and "work from home" any other December work days making it near impossible to get any traction from Thanksgiving through New Years.
The software product itself is despised by customers and internal employees alike. In an act of quiet protest, a team of internal engineers set up an unauthorized (and hidden) Wi-Fi network with vulgar authentication credentials in the vain of corporate malignment.
