Pros
CarSense truly does care about its employees well being, and overall happiness. There are some opportunities to advance within the company, more so when they open new stores in the future. The culture is decent, better than other employers in this line of work. If you have some money saved up, and a nice savings to fall back on when the bad or slow times come, you’ll do ok here and probably enjoy it. Management is always finding team building activities for employees to attend (trips to paintball, hockey games, Dave and busters, etc) and are considered paid workdays when they occur.
Cons
The base salary offered isn’t enough to survive on if you have a bad couple of weeks or months. You can not rely on customers to walk through the door, because sometimes they don’t. They will sell you on their average sales numbers and tell you the business is always booming, but it’s not. There was one month no matter how hard I tried, I couldn’t sell anything and business was extraordinarily slow, even to the surprise of management. This caused financial turmoil for my family and I because we have always lived paycheck to paycheck. You will be promised during the interview process that as long as you try hard you will not fail, but this is said under false pretenses. Management has no control over customers walking through the door. There were multiple days during the slow season (fall and winter) where nobody walked through the doors or called on the phone for hours at a time. That doesn’t pay the bills. Management will try and put it on you and say you’re just not trying hard enough, but again if nobody comes in or calls, it’s out of your hands. Management is pushy. Carsense sells itself by saying they’re a no pressure, no hassle non-commission dealership, but that’s not entirely true either. The salary paid is so low, you’re left with having to pressure customers to buy cars and additional warranties just to hit your volume bonuses, or else you can’t survive. It’s a fact. When times are good, times are great. When times are slow, they’re really bad.
