Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jul 23, 2014

Adios

Buyer

Recommend

CEO approval

Business Outlook

Pros

Great place to start career, fun atmosphere, great training, good core values, different experiences every day. Co workers.

Cons

Compensation is not great, expected to come in early and stay late, weekend hours, recently hired managers are clueless and in meetings all day, preaching about work life balance is garbage-there is none. Hard work is rarely rewarded, Lots of carrot dangling for promotion. Senior managers avoid customer service situations at all costs, then explain how they would have handled it in a different/better way.

2.0

Jun 23, 2014

It's good if your expectations are low

Strategy analyst

Recommend

CEO approval

Business Outlook

Pros

Nice people, small company so you can own your work, nice vacation policy.

Cons

Absolutely no career movement (be happy with the level you come in at because chances are you will not move regardless of how much additional responsibility you take on), low pay comparable to other companies in the area, little work flexibility re: working from home (still think work must be done at your desk), do not promote from within. Anyone coming in should know that in order to be promoted you must go through MAP which requires 1) presentation to senior leaders about your CarMax resume 2) series of behavorial interviews and 3) a case. You have to be invited to MAP and cannot apply for open positions above your level if you are not MAP certified. Ridiculous considering behavioral interviews are an indicator of potential behavior for the unkown - and as a current employee you have a track record to stand on. This is why it is harder to get promoted than to get the initial job - it takes less hurdles to come in the door then it does to move up

2.0

Jun 5, 2014

Do Not Fall for it! Carmax Auto Finance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Tuition Reimbursement, flexible schedule, remote work from home, benefits

Cons

The company is extremely cheap paying very low wages. The company is all about Business needs and could care less if you have a life outside of that job. Promotions are based on favortism and everyone is not given the same opportunities to apply to other positions within the company. The management act like children gossiping about associates and giggling behind their desks. Feels like high school and not a professional environment.

Viewing 232 - 234 of 8,197 Reviews

Jobs at CarMax

Inventory Associate Full Time

Vehicle Delivery Driver

CarMax

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Adios

It's good if your expectations are low

Do Not Fall for it! Carmax Auto Finance

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