Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Feb 18, 2016

Good pay, Lazy Co-Workers, Terrible Managers

Inventory associate

Recommend

CEO approval

Business Outlook

Pros

Good Pay, Easy work, ok benefits.

Cons

Terrible managers, contradicting standards for vehicles, very cheap when building vehicles, managers will pass major defects instead of painting cars, no room for advancement, too much work given to select people, lazy co-workers, disrespectful sales associates. Quick to discipline associates, not so quick to praise them, telling associates they will be promoted when they actually aren't, facilities are in bad shape.

3.0

Jan 19, 2016

Great to ok Company...

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great company back when I started 10 years or so ago. Fun, exciting, great training, good compensation.

Cons

The company got too big, once this happened it went straight to micro management and you becoming a number instead of a person. It was great while it lasted to say the least.

5.0

Jan 13, 2016

Sales Consultant

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Fortune 100 Best Place to Work. I smile all the time there and mean it. It is a great place to work and I really enjoy it so far. I am in the training stage and from what the other employees say, if you follow their plan, it will work for you, so I plan on doing just that. This is totally new for me and I don't mind the hard work and long hours if it is for the right company, and I think this is the right company. I figured I will never know or grow if I don't branch out and do something different, what better way to start than with a company that focuses on honesty and integrity? They give you paid training for a month and you have a mentor which is great. My interview was 4 hours long and very in-depth. Be honest and they are honest with you.

Cons

No cons, so far, but if you don't like long hours or working weekends, stay away. Oh, and you only get one free shirt (it's Jan and I had to get a short sleeve shirt!), the rest you have to buy yourself.

Viewing 220 - 222 of 8,196 Reviews

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Good pay, Lazy Co-Workers, Terrible Managers

Great to ok Company...

Sales Consultant

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