Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,194 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Feb 22, 2019

Sales is a joke, Vehicles priced high and interest rates high too.

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Managers like they care, play favorites, from corporate trickle down. Only pro if you work as a mechanic

Cons

They play favorites, and give sales to senior sales people.

2.0

Feb 21, 2019

Senior Buyer for 10 years then Sales Manager for 2 years

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great training programs. Great reputation in the business world.

Cons

Granted I used to be there 12 years ago when the company used to be amazing. Now the company has gotten away from “about the people” to “about the dollar“. It’s becoming the target of the used car industry. Hire them, turn them, then burn them.. then they go somewhere else. Look around and see how many people have name tags that are older then 10 years...you won’t find very many

5.0

Jan 15, 2019

Really great place to work!!

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Advancement, pay, benefits, conditions, special things they do for employees like 1) in SF Bay given $200 per pay period for gas and tools. 2) Because we work retail hours and miss weekends, we get a 3 day weekend every 6 weeks.

Cons

nothing significant when compared to upside

Viewing 190 - 192 of 8,194 Reviews

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Inventory Associate - Overnight

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Ratings by category

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Reviews by job title

Sales is a joke, Vehicles priced high and interest rates high too.

Senior Buyer for 10 years then Sales Manager for 2 years

Really great place to work!!

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