Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 773 reviews)); "Great people and very diverse" ((in 457 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 304 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 554 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 289 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 235 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Dec 18, 2019

I quit

Inventory specialist

Recommend

CEO approval

Business Outlook

Pros

Honestly the team is what made it worth my time.

Cons

Management is terrible. If you are a Lead, it ends up on you and not the managers. A false sense of security so be on the lookout.

1.0

Jan 29, 2019

"No Growth Opportunity, Excruciating work with Little to No Compensation"

Lead business office associate

Recommend

CEO approval

Business Outlook

Pros

- Had the opportunity to work with great people at the South Austin location. Our Business Office Manager, Dave Snow, hands down was the best boss ever. Business Office Associates at our store always celebrated "Boss Day" while he was our BOM. He was appreciated not just by Business Office, but other departments as well including Sales, Merchandizing and Operations. - Flexible hours for employees who were in school. - Tuition reimbursement program is the best. - Employee discount for retail and wholesale vehicle.

Cons

- They do not care about their employees. I repeat, THEY DO NOT CARE! - They let our long-term BOM, Dave Snow, resign because he just couldn't take it anymore. He put in almost 10 hours a day shift, had to take over Sales Manager duties, had to take care of service issues after hours, and they took away ABOM position for satellite stores so the work load was immense for him. After he resigned, it was a total chaos! - The pay sucks. I worked there over 3 years and a half and my annual raises combined has barely reached $1. The annual raise usually ranges from $0.20-$0.35 for Business Office Associates. - The operating systems used to carry out daily business office tasks are out dated. The scanners at our store look like typewriters from 1800s. Once we had a scanner that was broken, and we had finally gotten a ticket to replace it, they sent over an old used scanner as a replacement that was worse than the first one.

1.0

Jun 21, 2018

Buyer

Recommend

CEO approval

Business Outlook

Pros

Good group of people to work with. Higher integrity in general than some used car places.

Cons

CarMax is no different from any large corporation and is more concerned with shareholder profit than wise long term decisions. No loyalty whatsoever.

Viewing 115 - 117 of 8,193 Reviews

Jobs at CarMax

Inventory Associate - Overnight

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I quit

"No Growth Opportunity, Excruciating work with Little to No Compensation"

Buyer

Jobs at CarMax

CarMax reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

CarMax reviews FAQs

Jobs at CarMax