"No Growth Opportunity, Excruciating work with Little to No Compensation" - Lead Business Office Associate CarMax Employee Review

1.0
Jan 29, 2019
Recommend
CEO approval
Business Outlook

Pros

- Had the opportunity to work with great people at the South Austin location. Our Business Office Manager, Dave Snow, hands down was the best boss ever. Business Office Associates at our store always celebrated "Boss Day" while he was our BOM. He was appreciated not just by Business Office, but other departments as well including Sales, Merchandizing and Operations. - Flexible hours for employees who were in school. - Tuition reimbursement program is the best. - Employee discount for retail and wholesale vehicle.

Cons

- They do not care about their employees. I repeat, THEY DO NOT CARE! - They let our long-term BOM, Dave Snow, resign because he just couldn't take it anymore. He put in almost 10 hours a day shift, had to take over Sales Manager duties, had to take care of service issues after hours, and they took away ABOM position for satellite stores so the work load was immense for him. After he resigned, it was a total chaos! - The pay sucks. I worked there over 3 years and a half and my annual raises combined has barely reached $1. The annual raise usually ranges from $0.20-$0.35 for Business Office Associates. - The operating systems used to carry out daily business office tasks are out dated. The scanners at our store look like typewriters from 1800s. Once we had a scanner that was broken, and we had finally gotten a ticket to replace it, they sent over an old used scanner as a replacement that was worse than the first one.

Explore other reviews about CarMax

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All