Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (109) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (84) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 780 reviews)); "Great people and very diverse" ((in 444 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Has a good Work environment" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 549 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 446 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

Compare reviews

3.5

60% would recommend to a friend

(8,174 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 15, 2009

Great place to work....part time

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

$3,500 college tuition assistance Higher than average retail pay if you work for it (straight commission) Car sales without the pressure Best part-time job in my opinion

Cons

Credit approvals rejected last minute screwing your deal Surprisingly some customers don't like the "no haggle price" You have to stay with your customer until they leave the store, this goes against eh entire no pressure philosophy of the company.

2.0

Jan 20, 2009

Stop lying

Mechanical associate

Recommend

CEO approval

Business Outlook

Pros

Good work enviroment. Managers pretended to care. Had up to date equipment.

Cons

Managers said one thing but did another. I was told once I got my ASE's current I would get the standerd raises according to their scale. But when the time came instead of getting the $7 an hour raise they were supposed to give they only wanted to give me $2 an hour. But get this they wanted me to be the lead on top of that. When I turned in my notice they wanted to act like the $2 an hour was everything in the world. They preach integrity but they can't even support what they said they were going to do when they hired me. They told lies to get me to come on board but like every other big company they all lie.

1.0

Jan 20, 2009

I hate this Job

Detail

Recommend

CEO approval

Business Outlook

Pros

Fun Environment. Straight forward sales process. Good traffic, Good benefits. Actually feel like the company cares for its employees well being. Selection of products to sell is very good

Cons

Hours required due to being straight commission sales. Micro managed and too report oriented. No real effort to become a more paper free company. I worked in sales an it not great at all,if you want to make a lot of money you have to stay all day an work ever sat . I moved to detailer an its worst then sale more work and it hard to make money

Viewing 8152 - 8154 of 8,174 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

CarMax

CarMax reviews

Ratings by category

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Reviews by job title

Great place to work....part time

Stop lying

I hate this Job

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