Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 776 reviews)); "Great people and very diverse" ((in 442 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 303 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 178 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 541 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 294 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 239 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,197 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

5.0

Apr 18, 2012

great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

amazing resources and entry level position.

Cons

the hours can be demanding.

4.0

Apr 5, 2012

So far so good.

Business office associate

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. Great coworkers. Good opportunity for advancements.

Cons

Unstable hours as a part time associate.

3.0

Jan 12, 2012

Great place to work if you are mobile and are willing to drink the Carmax kool-aid

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Pay is reasonable, the more hours you put in the more you make. 100% commision with mandatory meetings and training, basically you work for free if you do not make enough commission to realize $7.75 an hour they will give you a short term loan that has to be paid back. There is a ton of advancement opportunities if you are extremely mobile Nice work environment and relaxed dress code. Most associates get along but there are client theives around (just a few) Benefits are very good. I think managers really care (but are inept) about their sales associates as long as you, at least, pretend to drink the "Carmax Kool-aid".

Cons

Micro management, because the Managers appear to have never took a management class they tend to take a (Company mandated) cookie cutter approach to management. Managers talk a good game but everyone knows there is only one way" the Carmax way" with no room for individualism. Managers will very seldom get involved in a commission dispute you are told to work it out on your own. (again, an apparent lack of management training) If you are 19 to 25 years old with little to no experience the management experience is not bad. If you have worked in a professional environment in the past you see what a joke the Management is. Being far though, they seem to be looking for the 19 - 25 year olds and really old retired people.

Viewing 7843 - 7845 of 8,197 Reviews

Jobs at CarMax

Inventory Associate - Overnight

Automotive Inventory Associate

CarMax

CarMax reviews

Company ratings over time

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Reviews by job title

great place to work

So far so good.

Great place to work if you are mobile and are willing to drink the Carmax kool-aid

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