CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)
avatar

Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Mar 18, 2013
Recommend
CEO approval
Business Outlook

Pros

The company appears to be great to work for if you have a job in any level of management and fit in with the culture. Managers (both Sales, Business Office and Buyer dept.) appear to have great work life balance, excellent vacation availability and reasonable albeit lower than industry average pay. As a Sales Consultant the greatest benefit are your coworkers, if you're lucky enough to work in a location with a well functioning sales team.

Cons

As a Sales Consultant you are grossly underpaid compared to industry average, you spend a lot of time providing free appraisals where you only get paid if the customer sells the vehicle. If the car is used as a trade in, you only receive the commission for selling a car. As a part time employee you have to keep a close eye on your customer history as full time employees will often help them if/when you're not there. As a full time consultant expect to work a minimum of 60 hours a week to make something resembling a healthy annual income. Management is very inconsistent. Every Sales Manager have their own agenda and there's a strong level of favoritism happening at a consistent basis. It is close to impossible to advance within the company from the position of Sales Consultant unless you drink all of the Cool Aid and ask for some more. Managers will always point out something negative, even when providing what is supposed to be positive feedback. ("Good job, but here are all the things you could've done better") The Fortune 100 best companies results are a joke, there are annual, monthly meetings where you're coached on how you should think of and answer the questions.

5.0
Mar 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Diversity, equality, fair treatment of employees, excellent hours and growth opportunities.

Cons

Sales turnover is rather high so sometimes, fellow employees may not be up to par.

3.0
Mar 17, 2013

Used to be great but going downhill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quality of life with time away and flexibility.

Cons

Now totally HR driven and lacking freedom to do your best. Senior management is on a different level and sends it all down hill.

Viewing 7837 - 7839 of 8,197 Reviews

Glassdoor has 8,366 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.