Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 779 reviews)); "Great people and very diverse" ((in 452 reviews)); "Culture is great and rewarding" ((in 336 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 298 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 551 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 469 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 287 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,202 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

2.0

Jan 17, 2014

A job, but definitely not a career (or even a long term job)

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fairly easy going Comfortable dress code Somewhat organized Easy to use system A decent place to start in the car business

Cons

Carmax really only cares about making money for the company, they really don't care about the staff. There is not much room for advancement unless the big boss loves you and you drink all the corporate kool aid. Way too many rules that makes selling cars difficult. I have been a car salesman for many years and have made way more money at other dealerships. The car quality is mediocre at best.

1.0

Jan 14, 2014

A Horrible Company to Work For

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You meet some nice people

Cons

CarMax talks about TAWR and Competencies when they do not even listen to their associates. Management has made up there mind about you before you even have a chance to explain. And once they have decided they want you out you are out. They make up positions and roll new process and procedures out unexpectedly with no buy in from management, but the employees and managers are afraid to speak up. And the Annual Performance Reviews are not meant for the associates its just a check of the box type of situation. Many employees are very unhappy but they are afraid to use the open door policy. Not to mention the pay range is horrible for associates and if you have a family and you are hourly, you can barely pay your bills. THERE IS NO WORK LIFE BALANCE

5.0

Jan 13, 2014

Not your usual used car lot.

Part time sales consultant

Recommend

CEO approval

Business Outlook

Pros

Ethics not compromised just to make a buck. What is presented is true.e

Cons

No free weekends. Commission only so you could put in several hours without pay.

Viewing 7801 - 7803 of 8,202 Reviews

Jobs at CarMax

Customer Specialist - Part Time

Customer Specialist - Full Time

Prep/Painter ( 2nd/Night Shift )

Customer Specialist - Full Time

Cosmetic Reconditioning Associate II 2nd Shift"

CarMax

CarMax reviews

Company ratings over time

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Reviews by job title

A job, but definitely not a career (or even a long term job)

A Horrible Company to Work For

Not your usual used car lot.

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