Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 771 reviews)); "Great people and very diverse" ((in 465 reviews)); "Culture is great and rewarding" ((in 333 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 173 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 452 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 7, 2014

Fun place to work

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Fun. Free coffee. Good income potential.

Cons

Hours and schedule are bad. No work - life balance.

3.0

Feb 6, 2014

OK job...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great training program for Sales consultants.

Cons

60+ Sales staff to compete with...

4.0

Feb 6, 2014

Great place to retire

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some really great home grown people. Regional team is awesome( depending on your region). Management has some great perks such as team builders and traveling for training. Food is a big plus and their are some managers that genuinely care about the people. There is tons of room to grow if you have the right senior management team at your store. Great place for some people to end their careers.

Cons

Regional team trust the word of senior management team too much. They should validate what they are saying at times. Some of the recruits that were brought in could and has ruined the culture CarMax has created. There is a ton of potential that goes unnoticed which is a shame. Quality standards are based on cost savings. Culture varies from store. Some stores have the general managers call all the shots while other stores embrace the opinions of all 4 senior managers. The job can become robotic since it's all process based. A lot of down time once you've been there for a while. Easy to lose the passion.

Viewing 7789 - 7791 of 8,202 Reviews

Jobs at CarMax

Automotive Parts Associate 9am - 6pm (Mon - Fri)

Customer Specialist in Training

Business Office Associate - Part Time

Business Office Associate - Part Time

Business Office Associate - Part Time

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