CarMax reviews

3.5

60% would recommend to a friend

(8,201 total reviews)
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Keith Barr

55% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Mar 7, 2016

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

Really nice people, friendly environment, lots of feedback, and constant training. The process is definitely streamlined and customers do claim they have great experiences and send referrals. The no-haggle policy takes away that particular stress and game-playing you find at other dealerships.

Cons

Because sales managers are motivated to make their bonus, some of there are not very good at being transparent and the empowerment piece gets outweighed by constant criticism--this is different from critical feedback. Unless you are in president's club, there is no consistency in your schedule, which makes it so difficult to do volunteer work and even find time to work out. This position will also have you do so much work that is not directly related to being in front of the customer and gets frustrating because you know you are not making any money from the efforts you are putting forth. The trick is to constantly adjust your attitude and know there is a natural wave in commission sales; you are going to have a terrible month, but it will be followed by a much better month because the nature of these sales is widely about being in the right place at the right time.

1.0
Mar 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Customers are fun to work with. Lots of them come for a good car.

Cons

Many cars are not fully recondition like claimed. Do to the Arbatration Agreement, they are now between a rock and a heartless corporation.

2.0
Feb 28, 2016

Don't become a manager.

Recommend
CEO approval
Business Outlook

Pros

Good place to learn the business.

Cons

To make real money you have to move up and when you move up you are put into the worse performing departments or stores and asked to fix the mistakes of upper management. Some how they keep their jobs....

Viewing 364 - 366 of 8,201 Reviews

Glassdoor has 8,370 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.