Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 774 reviews)); "Great people and very diverse" ((in 447 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 558 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 448 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jun 7, 2018

Cross functional Sales

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Hourly Pay plus weekly bonus Great Benefits Fun Co Workers

Cons

Managers sometimes micromanage You wear many hats being crossfunction

1.0

May 20, 2018

If someone doesn’t like you they will lie to get you fired

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

I don’t have any and need a 20 word minimum! So no pros and think the ceo needs to clean house of the managers

Cons

A lot! Upper management takes the side of the people who have been there longer no matter what. Immature supervisors. Liars.

1.0

May 14, 2018

Favoritism and Racism

Specialist

Recommend

CEO approval

Business Outlook

Pros

There are good benefits but that is usually to supplement that low pay (especially if you don’t make incentive or don’t have the opportunity to)

Cons

-managers show favoritism and are blatantly racist -95% of floor associates are minorty women while only 2-3% of management or higher are minority women -promotions are nepotistic and never based on the actually compentencies or most of the people that are in management would be without a job. - HR is horrible at using discretion with complaints or issues and that could eventually lead to retaliation by management in the form of write ups/lack of promotion despite qualifications -gossiping amongst management is horrible -was told the reason a manager did not communicate with our team properly was because he was an introvert but he had no problem talking to his wife at his desk everyday (because she worked there as well)

Viewing 334 - 336 of 8,198 Reviews

Jobs at CarMax

Customer Specialist - Part Time

Customer Specialist in Training

Customer Specialist - Full Time

Customer Specialist - Full Time

Customer Specialist - Part Time

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If someone doesn’t like you they will lie to get you fired

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