CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Aug 18, 2019
Recommend
CEO approval
Business Outlook

Pros

The 401K and company stock programs are amazing. My 401 K has doubled being there for only one year. Sick leave benefits are great although I don't use them much. You do get PTO. The company model is perfect for car sales if only the public would realize that. Carmax stands behind what they preach and sells great cars without mind games or manipulation and I love that about the company. Management is only there to advise and they are pretty helpful most of the time.

Cons

Carmax is really strict and 3 friends of mine were fired this year. The car sales business is full of tirekickers and people don't understand that when they waste your time-you could be helping another customer, and they don't understand the term "commission only". There are about 4 months this past year that I made good money and it was wonderful to get somewhat caught up on bills, but then the next month you are poor again. Some sales consultants are able to be really consistent and just have a knack for sales. For a lot of us, its a financial roller coaster. I have made $1300 in a day, and another week only make $50. Carmax doesn't let you starve though, they do give you minimum wage if you didn't make at least that, and then you pay it back if your next pay period was over minimum wage.

1.0
Aug 16, 2019

Fair to ugly

Recommend
CEO approval
Business Outlook

Pros

The people are nice you work with.

Cons

Long hours micro management want you to follow a script. Everything you do is scrutinized. Few weekends off.

2.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, hourly pay ($15 in CA), some freedom, daily training/huddles, values, transparency, integrity.

Cons

Commission/incentive pay, micromanagement, challenged credit customers, clearing stipulations can be a doozy (asking customers to bring in the correct required documents gets frustrating), being a focused sales consultant (not meeting numbers), constant appraisals that affect your buy rate, hot cars during summer, hours (work/life balance), overall stress for the pay.

Viewing 298 - 300 of 8,197 Reviews

Glassdoor has 8,366 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.