Caliber promises the world and doesn't deliver
Pros
Steady flow of work, decent benefits, new shop and equipment
Cons
Management at the shop and corporate level is not good. Definitely a good ol' boys club. If you are friends with management, you get better treatment, more work, better jobs and are not held accountable for poor performance. Promises for pay increases never materialize. Shops are overstaffed so each technician is making less money, but as long as the shop hits budget, no one cares. You really are just a number at caliber. They only care about profits. The whole "caliber cares" and talk of being a family and taking care of employees is a joke. Morale is at an all time low. They think that having a shop lunch occasionally will make everyone happy. At least half of the employees in the shop are considering leaving. Only problem is that caliber has a monopoly on body shops so there isn't many other companies to work for. The deals they make with insurance companies take money of our the technicians pockets. Market leadership is mostly missing in action, and when you do go to them with concerns, they are brushed under the rug, or you are told "we are working on it" for months....very disappointed with how caliber turned out.