CVS Health reviews

The job is constantly placing more responsibility on the CSRs. You are told to assist with: reviewing and explaining member benefits, claims (2 systems), preauthorization, appeals, rewards, provider search, verify providers in 3 systems, Medicare Allowed rates, grievances, complaints, and calling 3rd parties for members (billing depts, provider offices). You cannot transfer to claims, all calls must be warm transferred, and calls are dumped with no repercussions. Supervisors are not properly trained, team members have more knowledge, and favoritism is obvious. It is ok to like someone but if they are bad at their job (or they do not know the work, systems, or desk that you are working), it causes low morale. I would not recommend anyone for this job (unless they want to obtain an online education and get one year of experience to move on). If you are not friends with your manager, you have an abysmal chance to obtain a new role in or out of the department. The majority of the people I trained with are gone. There is a reason for the bonus (you will not receive the 2nd bonus for 6 mos and must stay one year or you will have to pay it back to Aetna/CVS).

Unfair salary/review ratings practice, no promotions, no job training, low IT budgets, internet data leaks have occurred. No opportunities for job growth, company cannot retain employees.