CVS Health reviews

Training doesn't teach you everything you need to know, only the basics, help is limited due to staff shortage, Supervisor doesn't know the job and can't help. They pay is not competitive and the amount of work you have to do is astronomical. They continue to pile on more work but no extra pay. The raises are a joke.

In the position, you are doing everything from explaining benefits to the members, doing prior authorization related work, pharmacy technician responsibilities and even being a therapist for members that are calling just to scream at someone. You have to suck up negativity and don't have time between calls to deal with anxiety or go to the bathroom. You have to meet metrics. Customers scream at you every day and it is not made clear to them that you are the pharmacy, not the insurance company. Very micromanaged. They watch your screen and listen to your microphone at all times. Bathroom breaks don't exist. Everything is counted against you. You cant apply to other positions within the company if you have any corrective actions- even if they are the result of the stressful and toxic position. Excused absences don't exist. I got a point for being 10 minutes late to training due to a horrible accident that the supervisors were already aware of and it was never excused even though it affected half of the training class.