CVS Health reviews

3.2

44% would recommend to a friend

(46,728 total reviews)
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David Joyner

49% approve of CEO

43% positive business outlook

CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,728 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

47K reviews
3.0
Jan 16, 2011
Recommend
CEO approval
Business Outlook

Pros

In todays economy, just having a job is a good reason. The employee discount is nice for growing families, especially 30% off on cvs brand items. Many of the store managers are good to work for. Some of them respect their employees and work with them on scheduling, etc. Working in northeast Ohio, hourly people are part of ufcw local 880 union. Cvs pays for your benefits. (hourly people only). Basically, you can start as a part-time cashier and work your way up if you have the right management team that recognizes your hard work and dedication. I know one person who started as a part-time cashier, and worked their way up to store manager in 6 years with no other outside experience. Where I will stop with this is do not strive to go beyond lead pharmacy tech or shift supervisor B

Cons

CVS is starting to do whatever it takes to keep their shareholders happy. They have cut hours so bad that usually it is a manger, or supervisor, and a clerk only. They then expect you to wait on customers, front and face the store, run the vacuum, and whatever other projects the manger or district manager decide to throw in there. I work in an inner city store in a gang infested crime ridden area. Many of our customers are less than desirable, and only come in to steal. I have asked for a police officer to be posted in our store like sav-a-lot and giant eagle grocery stores have. I was told by a corporate employee that they are too expensive, and our store does not meet the criteria for any security whatsoever because "NO ONE HAS BEEN HURT IN THIS STORE YET". It seems that some of the older seasoned veteran managers that are making good money (in my opinion good money is 55,000. to 70,000 per year.) are the only ones that are still tolerating the situation and are able to handle the stress. Even those people are starting to get pushed out along with veteran pharmacists because it is cheaper to get young, inexperienced managers that they can pay 30,000 to 40,000 if they are lucky.(who can take care of a family on that now a days?) and young fresh graduate pharmacists who yes have the education, but not always the customer service skills, or any idea how to run a business. Why do you think there is a class action lawsuit out there right now filed by current and former assistant managers? CVS uses, abuses, and then loses their assistant managers and store managers. I was happy to see they eliminated alot of corporate positions last fall, including three area vice presidents who you know made well into six figures. I have one suggestion. Instead of giving all that money to extreme home makeover every week, maybe start looking into your own employees. With what most employees make, I'm sure many of them live in unsafe, near inhabitable homes and have children and spouses with disabilities that could use medical equipment, fully paid for college educations, prescriptions, etc.

1.0
Jun 4, 2010
Recommend
CEO approval
Business Outlook

Pros

There really are none. You get an employee "discount" of 20 percent on third party items and 30 percent on very low grade CVS products. However, this "discount" does not apply to milk or most practical items one would need to buy and rarely amounts to more than 30 cents or 1.20 in a large purchase.

Cons

You are NEVER offered opportunities for advancement or pay raise. I have worked at my store for two and a half years. I have been personally been commended on excellent customer service and work ethic by the district manager, as well as countless customers. I am also the lowest paid employee in the store, making a shade above minimum wage. CVS prides itself in a robotic employee system. Employees are merely judged by their "CVS rating" in an annual review which only takes into account your "register reports" from each shift. If you merely sign onto a register in which someone else has used and miscounted money going in or out, CVS may write you up and fire you. If you open your cash drawer to give change or stamps to a customer--- you will be fired. Stores are very poorly staffed and the working conditions are unsafe to say the least. I recently made two trips to the emergency room within a month because of injuries at work. You will repeatedly be threatened by angry customers coming into the store and will face a rather high likelihood of robbery (my store has been robbed at gunpoint before). This is truly a high stress job with no financial lift to make it economically or psychologically sustainable for employees.

1.0
Jan 4, 2009
Recommend
CEO approval
Business Outlook

Pros

Our customers make all the senior management's unrealistic demands and negativity worth the while. If you truly enjoy being of service to others this will be a very rewarding position.

Cons

If you don't want a personal life and enjoy to work whenever without advanced scheduling, then I highly recommend this company. We get a one day advance of scheduling and if you object to it you get punished by getting your hours cut on the following week's schedule. The harder you work the less chance of advancement with this company. Your pay raise is a whooping 3% regardless of whether you work or not. The photo lab is a big joke you have to juggle 1-hour photo service, cashier, stock, maintain equipment, mix chemicals, assist photo customers and provide 100% excellent customer service all by yourself. Basically, CVS runs a one man front store and expects you to do it all perfectly.

Viewing 262 - 264 of 46,728 Reviews

Glassdoor has 49,149 CVS Health reviews submitted anonymously by CVS Health employees. Read employee reviews and ratings on Glassdoor to decide if CVS Health is right for you.