Oh this will be long but trust me you’ll wanna stick around for this ride
- shameful benefits. Essentially catastrophic insurance plan, that is still pricey. And they own the company so you would think they would give you just a little more but nope.
- they tell you that you have 120 hours of PTO, you really only have 90 because they only give you 30 hours per week and its by accrual. 90 includes vacation and sick days. Basically you’re coming to work unless you’re intubated if you want to go on a short vacation. Which you need to request 3 years in advance to get approved.
- they work you to death for minimal pay with vending machine change as a “raise”, absolutely no bonus even if you rip your heart out for the place
- metrics is the number one importance, you are a number, a warm body filling a hole in a schedule
- no matter how good you’re performing, they will always have something negative to say and always ask for more and more and more. The more is endless.
- impossible to reach half the collaborative physicians (like do they even know they work here?)
- ZERO support. You are ALONE.
- Impossible to finish everything in time, yet you get reprimanded for clocking in late/early, or not taking a lunch. Essentially they want you to be there, not clocked in doing work.
- something is always broken. If its not the computer, it the printer, or the phone, or the scanner, or the AC, or the kiosk, or fridge
- expected to see patients in all conditions. Power went out and everything is dead - as soon as light is back on, regardless of everything else start seeing patients and paper chart, heck if they legally could they’d have you see the patient with a flashlight
- you are everything in that place and treated like the trash bag by management and patients
- You will need to call the police when patients get wild because there is no security. Invest in pepper spray in case you’ll need it. Someone can easily kill you in one of those rooms and no one would even know. Probably when they start to notice the metrics go down they’ll try to phone you to see why you aren’t seeing more patients and realize you got killed.
- Nothing with HR is anonymous. They will air out your complaints to everyone and you’ll be left dealing with the hate. Don’t bother reporting it. No one is on your side. You are ALONE.
- you will see the patients, also train 2-3 people per shift with a full schedule, have to do modules for the new services they launch daily overnight, clean the floor, order the supplies, do the vitals, insurance verifications, deal with angry customers that are both verbally and physically abusive, make the patient calls, draw blood, call labs to pick up specimens, follow up on the specimens, send out letter (the list is literally never ending and everyday they add MORE) You think it can’t possibly get worse, then you get another email with a new EXCITING new service.
- when you have abusive patients that complain about you management appease them with gift cards (I’ve never gotten a gift card, but I have been shoved by a patient).
- management both local and higher up mute you during “team calls” so you can’t express anything. We are like muzzled cattle.
- False advertising that the place is COVID-19 safe. The place is the least safe place I have ever encountered. They say we don’t test for COVID-19 and that we screen for it - so people feel like it is safe. But in reality the screener is for show and lets anyone and their mother sign in and they force us on the DL to test for COVID-19 in the tiny room with constantly changing policies of what to do when the person is positive.
- Clinics have never been professionally cleaned. I think my lungs will likely suffer forever from whatever I was exposed to there
- Will do construction during patient times so you can’t even hear what the patient is saying due to drilling, you’ll leave dirty from all the paint and fumes
- Clinic crawling with roaches and spiders, ceiling always leaking and collapsing, mold on the walls. Honestly have no clue how health departments have not shut the places down
- The room is tiny and you’ll likely develop claustrophobia, amongst many other anxiety disorders from the level of stress this place imposes on you
- Double book you and let you deal with the angry customers (they are your customers not patients)
- Trick patients into coming in for services, yet we are not equipped or allowed per their dumb guidelines to treat them so you are essentially a triage referral service 80% of the time
- no room for growth and development
- Hubs are one big scam, quick fix of the front and the clinic still looks like the dump that it is
You will be disrespected and disregarded on a daily day basis. You have to have really thick skin because patients and management will tear you apart. You will leave home crying. You will contract UTIs because no time to pee, COVID, flu and everything in the sunshine. You will need to work through your unpaid lunch to finish admin work. Don’t bother to perform well because it is not rewarded, just get by, you’ll be treated the same. They will always want more! The last 18 months of COVID-19 this job has launched so many new things and services it has been so difficult to keep up and 80% of the region has left and replaced by online educated new grads.
If you are a seasoned provider RUN. Don’t walk away slowly, RUN AS FAST AS YOU CAN. If you are a new grad and have no where else to go and you need some money then start but the day you start continue to apply every single day because you’ll need an exit plan. Watch your own back and your own license. No one is there to protect you.
