Pros
Pay was decent, work from home during COVID, nice to get a discount at CVS, work-life balance no weekends at some locations.
Cons
Management was very rude and uninformed. It was hard to get help and the wait time for help was frustrating when you already had frustrated customers who had to wait on the line to speak with you. On top of this they wanted you to manage your hold time, but you often had to wait 10-15 minutes for help or to get the customer to another department. Management often threw the rock and hid their hands. During my first few weeks of training I witnessed this as they talked about employees who were not catching on immediately to other employees. They were very unprofessional and rude. I felt my best option was to find other employment. They monitored your every move. If you take a bathroom break that went over a minute you could be reprimanded. They also tried to change my schedule once I started working although the recruiter told me something different. Luckily I kept the schedule the recruiter and I discussed in my email and they honored it. I’m grateful to now be out of the customer service industry too much stress when I can make ten times more with less attitude.