CVS Health reviews

3.2

44% would recommend to a friend

(46,681 total reviews)
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David Joyner

49% approve of CEO

42% positive business outlook

CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

47K reviews
2.0
May 29, 2016

Not worth it

Recommend
CEO approval
Business Outlook

Pros

Salary (mine was 60k/year although I've heard other store managers only making 50k/year). Training The people you meet, the relationships you'll build, and the lives you'll touch. Some of the field leaders are wonderful and supportive Corporate culture

Cons

No work/life balance. You'll find yourself working 6 days 60 hours frequently. You're also on call. Because MOST stores are only operated with a manager and a cashier per shift, if someone calls off and you can't find anyone to cover the shift it's you who has to go in. I can't tell you how many personal plans were broken because of this. I missed milestones in my children's lives. And if you can't find someone to cover, your working alone. I've never worked for a company where I spent/wasted so much time trying to cover shifts. You'll find yourself calling other stores begging for coverage often times with no success. When you have a managers meeting or training outside of the building, you are expected to work 6 days that week. Your not given extra payroll for this and you can't afford to pull the payroll hours from the stores budget. Most stores are operated with just a manager and a cashier, 2 that open and 2 that close. I operated 2 different stores during my career and the most payroll hours I had budgeted (not including a seasonal conversion week) ranged from 220 to 225. And when it was conversion week, you didn't have enough bodies to schedule the hours. As a salaried manager, you get an extra day off for holidays. I can honestly say that during my 18 months, I NEVER got that extra day off. Workload - unless your a high volume or 24 hour store, you will never be able to get everything done that your expected to get done. You WILL fall behind and you'll never catch up (unless your personally working 60+ hours 6/7days a week). In prepping for inventory, I worked 17 days in a row. The job overall is exhausting. Your truly not a store manager. Often times I felt like a glorified merchandiser - like wasted talent. It's all about metrics with customer service and managing inventory. Processes are forced even when they don't make sense. Benefits package - you would think that a healthcare company that is as strong and successful as CVS would offer a better benefits package to its colleagues. There are no choices. Your given a high deductible plan (family = 3,000). No copays for office visits. Once you pay out of pocket for everything until you hit your deductible, the coverage is 80/20. More could be said about prescription coverage. It was cheaper for me to use a discount card from the Internet and pay cash for one of my son's maintenance medication than it was to run thru the insurance. Opened 365 days a year Dealing with EXTREME couponers who bog down the checkout process and attempt to confuse you (some, not all). Lottery and photo dept (eats away payroll - will give you anxiety) The stream of vendors you'll be checking in and merchandise you'll be putting away. Often times you'll be checking in a vendor and have to stop to go be a cashier. Working truck. Pallets of totes that have to be unloaded and sorted by hand. Imagine a tote full of different cosmetics. Expectation is that a truck is worked and completed within 24 hours of receiving it. Unloading it outside in the rain/snow.

2.0
May 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Company 401k matches $ for $. Other benefits health/dental/vision. Better than any other company I've worked for.

Cons

Omg the lack of support for help in the stores. 2 people? What company does that?You have to work more than 45hrs yourself to keep up.

2.0
Feb 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility- able to schedule time off without actually having to request PTO. If you're lucky enough to have a good partner, you can work out your own schedule so you work X amount of days and then have X amount of days off. So as long as your clinic is covered, you're good. Good support for new nurse practitioners- fellow colleagues are great to communicate with (only have contact through telephone though). Pay was good as an hourly rate and there were weekend, holiday, and on-call differentials.

Cons

Working every other weekend, holidays, and having to take call 3 times every 6 week scheduling cycle. Shifts were only 7.5 hours with 1 hour mandatory lunch. It would've been better to have a standard 8 hour work day and make decent pay by adding that extra half hour, just like everyone else. One hour break was too long and felt like a waste of time that could've been used by working, being productive, and earning money. Working alone in the clinic was not ideal. The solitude can get to you especially if you have only 1 or 2 patients in a whole day, have done all the clinic management you can do, inventory, etc. Social interaction is necessary for humans and being in a clinic all day by yourself is unhealthy. In slower clinics, on average, there would be around 5-7 patients a day, and most of these would be immunizations/flu shots. At times, I felt my NP skills were wasting away. Computers are slow and ancient. There would be frequent technical difficulties and glitches during patient visits, and it's frustrating when you want to be efficient but the only thing that's slowing you down is the ancient computer, broken printer, slow software, etc. If something needs to be fixed, you have to call IT yourself to fix it, and sometimes you can be on hold for 15+ minutes while the patient is there waiting to finish the visit. Not good. On your off days, expect a phone call to cover a clinic far away because the practitioner called in sick. On your on call days, it's a gamble- you can get called in to a clinic a far distance from home whether you like it or not. Changes were frequent, and sometimes not for the best of the employees, but simply for the best of the company. We used to have certain perks like CME days for part time employees, but they took that away. They also changed PTO accrual and made it harder to obtain. At the beginning of 2016, they had everyone start off with 0 hours- no hours carried over from the previous year. HR was undependable- wrong messages were sent to MC employees, mixing them up with CVS employees and communicating misinformation which caused undue confusion. There is high turnover in the company and I can see why. Didn't think I'd be part of the statistic, but after putting time in I realized it was not a sustainable career.

Viewing 112 - 114 of 46,681 Reviews

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