Not worth it - Store Manager CVS Health Employee Review

2.0
May 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary (mine was 60k/year although I've heard other store managers only making 50k/year). Training The people you meet, the relationships you'll build, and the lives you'll touch. Some of the field leaders are wonderful and supportive Corporate culture

Cons

No work/life balance. You'll find yourself working 6 days 60 hours frequently. You're also on call. Because MOST stores are only operated with a manager and a cashier per shift, if someone calls off and you can't find anyone to cover the shift it's you who has to go in. I can't tell you how many personal plans were broken because of this. I missed milestones in my children's lives. And if you can't find someone to cover, your working alone. I've never worked for a company where I spent/wasted so much time trying to cover shifts. You'll find yourself calling other stores begging for coverage often times with no success. When you have a managers meeting or training outside of the building, you are expected to work 6 days that week. Your not given extra payroll for this and you can't afford to pull the payroll hours from the stores budget. Most stores are operated with just a manager and a cashier, 2 that open and 2 that close. I operated 2 different stores during my career and the most payroll hours I had budgeted (not including a seasonal conversion week) ranged from 220 to 225. And when it was conversion week, you didn't have enough bodies to schedule the hours. As a salaried manager, you get an extra day off for holidays. I can honestly say that during my 18 months, I NEVER got that extra day off. Workload - unless your a high volume or 24 hour store, you will never be able to get everything done that your expected to get done. You WILL fall behind and you'll never catch up (unless your personally working 60+ hours 6/7days a week). In prepping for inventory, I worked 17 days in a row. The job overall is exhausting. Your truly not a store manager. Often times I felt like a glorified merchandiser - like wasted talent. It's all about metrics with customer service and managing inventory. Processes are forced even when they don't make sense. Benefits package - you would think that a healthcare company that is as strong and successful as CVS would offer a better benefits package to its colleagues. There are no choices. Your given a high deductible plan (family = 3,000). No copays for office visits. Once you pay out of pocket for everything until you hit your deductible, the coverage is 80/20. More could be said about prescription coverage. It was cheaper for me to use a discount card from the Internet and pay cash for one of my son's maintenance medication than it was to run thru the insurance. Opened 365 days a year Dealing with EXTREME couponers who bog down the checkout process and attempt to confuse you (some, not all). Lottery and photo dept (eats away payroll - will give you anxiety) The stream of vendors you'll be checking in and merchandise you'll be putting away. Often times you'll be checking in a vendor and have to stop to go be a cashier. Working truck. Pallets of totes that have to be unloaded and sorted by hand. Imagine a tote full of different cosmetics. Expectation is that a truck is worked and completed within 24 hours of receiving it. Unloading it outside in the rain/snow.

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Pros

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Cons

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5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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