CVS Health reviews

Call center job in Monroeville Pa. Screen projectors you cannot read. Rushed training from workers who still do daily work instead of just training. Contract with training company will not do the 13 weeks of training so they pull people (leads) off workday to fill in. First day of training our "trainer" stated she hated training. Training during a migration from one database to another is very difficult for any company. She did not go over all steps to complete a phone call from or to a customer. Automated outbound calls can call a patient up to 5 times even though the customer was resolved on first call. CVS is currently migrating from mainframe mainframe to a online like platform that isn't complete, phone scripts are horrid to follow and wrong. On multiple screens you have to remember not to say certain things and try to wing it. It's quite possible they have a 25 year old doing the programming, out of twelve new recruits in our class half were gone after the first week. Two of the full time reps didn't even get a one week pay before Christmas due to an HR failure. Big pharma to treat symptoms so they can sell product. It's horrible customer service. If you like up to 5 call resolution and 10 minutes a week to use the restroom during a 40 hour week then this is the job for you.

*Working every other weekend is very difficult for people with families. *The hours are very long. It states the clinic is open until 7:30pm but you will almost always be there past 7:30pm especially for clinics that are very busy. *You are required to be on call. *High turn over. *Always short staffed. *You will get bombarded with text messages, phone calls, and emails to ask you to cover shifts when the clinics are short staffed. *The practitioner has to register the patient, this means get their insurance card and have general knowledge in regards to insurances, take cash or credit card payments, order all supplies for the clinic including vaccines and POCT testing, clean the exam rooms, perform all the QC testing, check fire extinguishers near the clinic, perform a fire drill with store personnel, and many many more tasks. *The company is always expanding their services and you are required to learn new systems with minimal help. You must perform DOT exams, wellness exams (similar to the exams required by Medicare), urine and hair drug testing, some chronic care, travel health, STD checks are just a few of the visit types. This is much more than a retail walk in clinic. You might as well work at a family practice clinic. *PTO is accumulated at such a ridiculously low rate. *It is very difficult to get time off approved. Don’t even think about asking off around the holidays. *Most all holidays clinics are open so be prepared to work a few holidays a year. *Management is never accessible. You really are all on your own.