CLEAR reviews

The role often felt fast-paced, high-pressure, corporate, and metrics-heavy. Policies were somewhat clear but not always, and expectations were not always realistic. There were training gaps, frequent policy changes, limited growth opportunities, and not always enough time or support to do the job well. Speed often seemed to matter more than quality. Communication and organization were also challenges. Knowledge documents were difficult to locate, even with keywords that should have produced clear results, which made it harder to assist members efficiently and accurately. Some feedback from management also felt discouraging because mistakes were not always approached as coaching opportunities.

Really disorganized management. Airport teams cannot hold onto leadership because there is no guidance or care put into them. Lots of scrambling and firefighting, rather than focused work and initiatives. Upper leadership is too disconnected from teams on the ground and it's incredibly obvious when they come to do visits. Personal friendships between colleagues usurp valid feedback and concerns from staff. Extremely sales focused, to the point where leadership jobs on site would get overhauled to focus on sales rather than on making sure the team (particularly those who don't sell) is happy and taken care of. Plus, the pay scale for leadership is really poor - most entry-level full time employees would make more than salaried managers just by picking up a couple extra shifts. The company has potential to be great - there are a lot of fantastic people who work there and the broader vision is shared; however, one should not taut the importance of hospitality when every decision made at all levels is sales-driven at the end of the day.