CLEAR reviews

CLEAR’s corporate executive team while inspiring, are tone deaf to the crippling culture they have cultivated at CLEAR. While shouting “this is our culture/this is who we are” then outlining a stirring personal story or two, their true message to all employees is: We don’t trust you. We don’t believe you. You are easily replaced. This chilling corporate culture is topped only by fumbling corporate operations leadership, no direction, and lack of consistency; zero accountability and finger pointing soon follow. Local airport leadership is on their own while limited overworked employee resources are focused on opening new airports and taking on expanded airport and corporate responsibilities. CLEAR’s product is amazing. We work very hard and are very good at what we do. It is an exciting and front-end industry. However, the lack of consistent strategy and communication, the inability to retain qualified people, and the absence of a constructive company culture will likely sink this firm. Good people quit or are chased away. If you are looking for a quick one time resume builder, swipe right. If you are looking to truly accomplish something and enjoy a long-term career, do yourself a favor and quickly swipe left. Kathy Bates would be proud.

I have reserved the emotion and offer verifiable facts instead in my review. Read the trust pilot reviews on CLEAR. Those are your customers and all of their issues are 100% true and verifiable. More than half of my training class resigned after training. There were lots of issues with everyone's equipment, software that had to be fixed or re-installed, some were missing equipment, etc. Zero handover after training and straight into production with no support. Never introduced to my Lead prior to, wasn't assigned on a team or the correct Slack channels on Day 1. Not even introduced to my team or offered a buddy or mentor to shadow and recieve feedback on very first calls. Recieved my welcome email with instructions on how to log in and take calls 5 hours into the shift and this was acceptable behavior per a manager, whose words were "I would be concerned if it had been 5 days". During that meeting and after that comment, I resigned. Some leads are poorly inexperienced and catty. Others are truly helpful and will be there when you need them to quickly asisst. I regret not being put on another team as others in my training class (Read: 2 out of 15) did not suffer as much because their Leads had common sense and as a result had a positive outcome. You will only succeed if you have a good lead but I had a real "winner" that made some really embarassing mistakes and spent the rest of my time there targeting me and trying to one up on me, so my recourse was to resign and cut my losses. My dignity, integrity and career reputation are worth far more than having to prove my every tedious move with screenshots. Even when proven wrong with evidence and screenshots, they did not acknowledge or apologize for their mistakes and pretended that it did not happen. The hubris, lack of fundamental character and accountability was way too much to take. They are task masters, not people leads. They prefer punitive measures as oppose to opportunites for growth, as what's common in newly minted leaders. Eventually, leadership needs to look in the mirror when they are the cause of numerous resignations. The company itself does not understand how to utilize Slack best practices for their business needs and using the correct Salesforce CRM integrations. I'm almost positive that the person in charge of Slack has not been Slacked certifed otherwise, they'd know of these little 101 hacks. The TSA will have a difficult time with their technology. There are lag times between the airport POD and CRM system. I had a Lead try to huddle with me on Slack on 2 occasions while I was on a call with a customer, reprimanding me that I ignored them and threatening with a verbal occurrence, when it was later diagnosed that the Slack notification responses failed due to a known glitch with the Microsoft operating system. This is highly unethical behavior imho, but was acceptable when brought to leadership and upper management. I have been gravely disappointed with what I thought CLEAR was prior to being hired, in terms of its tagline "customer obsessed" and what it actually is after working there, "technologically disfunctional". CLEAR looks like they know what they are doing topically and when the CEO goes on TV, but the reality is very different once you see how the company operates. CLEAR needs to be more "technology focused" in order to win back customers, play fair with employees and be up to speed with TSA guidelines.