Does British Airways pay their employees well?

According to anonymously submitted Glassdoor reviews, British Airways employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at British Airways. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at British Airways?

64% of British Airways employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated British Airways 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at British Airways?

Cabin Crew (762) , Customer Service Representative (139) , Mixed Fleet Cabin Crew (116) , Cabin Crew Member (100) , Customer Service Advisor (57) , Aircraft Mechanic (55) , Customer Service Agent (53) , Airline Pilot (49) , Flight Attendant (44) , Customer Service (40) , Project Manager (40) , Ground Operations Agent (35) , Manager (35) , Customer Service Manager (33) , Pilot (30)

What are the pros of working at British Airways according to real employee reviews?

"Great colleagues to work with I spent 28 years there and enjoyed it except for the last 18 months" ((in 175 reviews)); "Great to travel and meet great people" ((in 168 reviews)); "Good benefits and discount travel" ((in 128 reviews)); "Great staff and it was great to have flexibility of a small company with the backing of a giant" ((in 63 reviews)); "travel benefits are good for your self only" ((in 61 reviews))

What are the cons of working at British Airways according to real employee reviews?

"Poor management from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised." ((in 247 reviews)); "Low pay and not looked after" ((in 194 reviews)); "Long hours and too many short turnarounds on longhaul destinations" ((in 157 reviews)); "low salary and hard to move up the ranks" ((in 89 reviews)); "There is no work life balance and the pay does not reflect the companies expectations." ((in 66 reviews))

What are employees saying about British Airways layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about British Airways layoffs and their outlook for job security at British Airways in 2026.

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British Airways

Part of International Airlines Group

British Airways reviews

3.7

64% would recommend to a friend

(3,697 total reviews)

Sean Doyle

78% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.4

Work/Life balance

3.1

Senior management

British Airways has an employee rating of 3.7 out of 5 stars, based on 3,697 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Mar 18, 2018

No Future

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues. Fun enviroment. Everyone was helpful and management were very understanding if you had any problems. Very down to earth and make sure that all staff are doing okay everyday.

Cons

Shift work - you could have less then 24 hours notice for you shift to change. this was a constant issue where you wouldn't be able to plan anything as your shifts could change at the drop of hat. It was just down to lack of staff and too many changes happening at once.

1.0

Dec 26, 2017

Nothing more than a budget airline nowadays

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Has the name British in its brand name

Cons

If you have an IQ greater than most children, are white, British and over 55 you have no chance of gaining employment. BA employ a recruitment team that are clueless and that blatantly select using discriminatary criteria. BA show a lack of common courtesy and professionalism when approached.

3.0

Nov 16, 2017

Cargo Handling Agent

Cargo agent

Recommend

CEO approval

Business Outlook

Pros

- Great team on the shop floor, the experienced guys are really helpful to explain what you haven't been told in training and how things work in real life; - Annual concession flight (amazing for long-haul flights); - Ability to swap shifts with colleagues so you can be off work in certain days you need; - Got a forklift driver license.

Cons

- Infernal roster - seven days on, two off - with only four days once a month. This could include one or several quick turnarounds (you end at 10 pm and have to be back at 6 am). There are also night shifts every two months or so. - Pay is not so great, especially for new starters - you will need a lot of overtime to make ends meet. - Corporate greediness - since the latest management took over, costs are being cut, lots of pressure for overselling; - Dangerous environment - when you have 50 people and 15 forklifts in the same area, and everyone is pushed to the limit, it's an accident waiting to happen; - Very few career opportunities.

Viewing 43 - 45 of 3,697 Reviews

Jobs at British Airways

BA Cityflyer Direct Entry Captain

Buenos Aires

View job