Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 10, 2026

Good Employer

Program manager

Recommend

CEO approval

Business Outlook

Pros

Great comp, benefits and exposure to work

Cons

Very American now and corporate now

Booking.com Response

2mo

Thank you for sharing your experience. We’re glad to hear that compensation, benefits, and exposure to meaningful work have been positive aspects of your time at Booking.com. We also appreciate your honest feedback on the company feeling more corporate. As Booking.com continues to evolve, feedback like yours is important in helping us understand how that experience is felt by employees and where we need to stay focused on what matters most in our culture. The Booking.com team

5.0

Mar 9, 2026

good wlb

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

wlb, few politics, nice environment

Cons

salary increase is low maybe

Booking.com Response

2mo

Hi, thank you for sharing a few words about your Booking.com experience. We welcome all reviews and concerns, and we are aware that the cost of living in our tech hubs imposes an additional challenge. We’re frequently reviewing our compensation policy, as to be in line with market practices and we’re doing our best to identify potential impactful changes in our Compensation and Benefits packages, as to support our people better. The Booking.com team

3.0

Mar 8, 2026

Great horizantal culture and work-life balance, but limits to career growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The company fosters a horizontal culture that emphasizes mutual respect and diversity. - There is a good balance between remote and in-office work, and annual leave is generally easy to use. - Overall, it is an environment where you can work without excessive stress regarding interpersonal relationships.

Cons

- Even as you gain tenure, it often feels like compensation remains stagnant. - There is a clear limitation to career growth, and there is a significant gap in promotion and job transfer opportunities between the headquarters and the local office.

Booking.com Response

2mo

Thank you for taking the time to share your experience. We are glad to hear you valued our culture of respect and diversity, as well as the work-life balance we aim to support. We also appreciate your honest feedback on career growth, compensation, and differences in opportunities across locations. We want Booking.com to be a place where people can continue to grow, and feedback like this is important in showing us where we can do better. We encourage colleagues to speak openly with their manager or HR Business Partner about development opportunities and career progression. The Booking.com team

Viewing 49 - 51 of 7,584 Reviews

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