Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Mar 6, 2026

Decent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- training - free lunch - diverse

Cons

- pay could be better

Booking.com Response

2mo

Thank you for taking the time to share your experience. We are glad to hear that you valued the training, diverse environment, and some of the benefits we offer. We also appreciate your honest feedback on compensation. Insights like yours are important as we continue working to improve the employee experience. The Booking.com team

1.0

Mar 5, 2026

Only for the money

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Chill Workload Good pay at high levels

Cons

Worse managers possible. The higher ppl go. The worse they get. (a bit like politics) Promotion depend heavily on the team and manager. Not individual contributions.

Booking.com Response

2mo

Thank you for sharing your feedback. We are glad to hear that you value the workload balance and compensation aspects of your experience. At the same time, it is disappointing to hear that management quality and career progression have not reflected the fair and supportive workplace we aim to create. We want employees to feel that growth opportunities are transparent and that individual contributions are recognised consistently across teams. Feedback like yours is important as we continue to strengthen leadership capability through coaching and feedback, and improve how career development is supported across the business. We encourage colleagues to share concerns like these with their HR Business Partner or through internal feedback channels so they can be properly heard and addressed. The Booking.com team

3.0

Feb 26, 2026

Good company

Operations executive

Recommend

CEO approval

Business Outlook

Pros

Great environment, nice colleagues and great benefits.

Cons

Higher management needs some improvement.

Viewing 52 - 54 of 7,584 Reviews

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