Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 13, 2026

Great place to grow your career with smart, supportive people

Software engineer

Recommend

CEO approval

Business Outlook

Pros

I’ve been at Booking.com for a while now and genuinely enjoy working here. The culture is open, international and down-to-earth, and I feel trusted to do meaningful work rather than just tick boxes. My team is supportive, my manager actually listens, and there are plenty of opportunities to learn, move roles and grow your career. It’s a fast-paced environment with lots of change, but if you like collaborating with smart people and having impact, it’s a great place to be.

Cons

Sometimes the pace of change and internal processes can feel overwhelming, so clearer communication and simpler decision-making would make things even better.

Booking.com Response

2mo

Thank you for taking the time to share your experience. We’re very pleased to hear that you value the open and international culture, the support from your team and manager, and the opportunities to learn and grow at Booking.com. It’s also encouraging to know that you feel trusted to do meaningful work and make an impact. We appreciate your constructive feedback on communication and decision-making, and insights like yours are valuable as we continue improving how teams collaborate and navigate change. The Booking.com team

5.0

Mar 12, 2026

Great company

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Great work life balance in

Cons

Less learning opportunity in the company

Booking.com Response

2mo

Thank you for sharing your feedback. We’re glad to hear that work-life balance has been a positive part of your experience at Booking.com. We also appreciate your honest feedback on learning opportunities. We want Booking.com to be a place where employees can continue developing their skills and growing in their roles, and feedback like yours helps us understand where we can do better. The Booking.com team

4.0

Mar 12, 2026

Great Tech and Data driven Environment, Culture Becoming More Corporate

Program manager

Recommend

CEO approval

Business Outlook

Pros

Native technology company with a strong data-driven and consumer-centric mindset. Experimentation and A/B testing, MVP are embedded in the culture, enabling teams to iterate quickly and make evidence-based decisions. Highly talented colleagues and strong product, engineering, and analytics capabilities, and Journeys, Marketing Technology.

Cons

The culture has evolved significantly over the years. With leadership changes, the company has become more political and corporate, gradually moving away from the dutch original startup-like growth mindset and speed of execution to a more American corporate shareholders oriented mindset.

Booking.com Response

2mo

Thank you for taking the time to share your perspective. We’re pleased to hear that you valued Booking.com’s strong technology and data-driven foundation, along with the talented colleagues and experimentation mindset that have long been part of how we work. We also appreciate your honest feedback on how the culture has evolved over time. As the company grows and changes, it is important that we continue to reflect on how we preserve what employees value while improving how we operate. Feedback like yours is valuable in helping us do that thoughtfully. The Booking.com team

Viewing 46 - 48 of 7,584 Reviews

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