Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice people, pleasant atmosphere, nice office, good lunch, great work-life-balance, good salary (compared to most other Dutch companies).

Cons

For back-end developers Booking.com has absolutely nothing to offer. The quality of code is just horrific and building on top of the house of cards is the norm. OO? Tests? TDD? DDD? Any design at all? Forget about it. 2000 line Perl functions with 1000 line if-else-statements are perfectly normal and not even frowned upon, even by principal engineers. Perl is still the language you will work in (despite what they say in interviews) and Perl is simply unfit for building quality back-end systems. There are a few teams doing cool stuff, but you have to wait 8-20 (!) months before you can pick a team you like. Run away from this company if you want to learn anything useful as a back-end developer. You'll be a worse programmer when you come out compared to when you came in. Do join though if you want to go back 15 years in time.

1.0
Feb 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Great relocation to Amsterdam. Amsterdam is a beautiful city, living with the Dutch is amazing! Some developers are smart (they usually don't stick around sadly)

Cons

The way I see it, there are those who work here, and love it. There are those who hate it. It depends upon your core values and belief system. If you are honest/hard working developer, you won't like it here. If you are incompetent, and can BS your way to non technical managers about your "make-believe" technical difficulties, you'll love it. I've seen coders, who have hardly write 10 lines of code in a quarter, and these people have figured a way to game the system, and get promoted. My team lead manages a team of software developers, but does not write a single line of code, never worked as a programmer. Why write clean code, when you slap 2000 lines of Perl and get it done? (About code reviews... if you review code, it's a sure shot way to get kicked out of the team). Promotions are not done on the basis of who works hard, but based on how much you suck upto your bosses. You cannot speak your mind out, without the risk of retaliation. If you read reviews on the internet, you'll hear people say they do monitoring, and that's something Booking does very well. Wrong!! Some teams don't get enough volume of visitors/users to test edge cases on production. We pray things don't break when we release it. Mid management is completely incompetent. If you are thinking of moving from your third world country like how I did, please remember there are tons of great European tech companies that would value your engineering practices, Booking isn't one of them. Amsterdam is a great city, but working for Booking.com hurts your career.

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Booking.com Response
8y
Thank you for your open and detailed review. We really value your candid perspective and are grateful to you for sharing your concerns with us. We're sorry to hear that you don't feel hard work is valued, especially as it is in fact highly valued here at Booking.com. We know that not everyone shouts about what they achieve but that shouldn't mean that they aren't recognised for it. If you aren't seeing that reflected in our appraisal and promotion process then that's important for us to hear, especially as we are currently reviewing and optimising these. We very much take on board your feedback about increasing the technical expertise of some of our managers, however, it's worth noting that we do also look for other leadership qualities when promoting within the technical team. The two different progress paths that we have established recently will also mean that those with the most technical expertise may also not always choose a leadership path, deciding instead to grow and excel as an indiviudal contributor. We want to ensure our employees have opportunities for growth, whichever path is right for them. We take your comments about quality control and retaliation very seriously and would urge you to call the confidential 24hr compliance hotline if you have any concerns at all about speaking up as that is very much against Booking.com's policy as well as being at odds with the open culture we want to protect. Every report is taken seriously and will be investigated. We're very glad to hear that you love living and working in vibrant Amsterdam and that you had a great experience relocating with us. While there are indeed many great tech companies in Europe, we hope you will choose to stay with us as we are heading into exciting times in our development and would love you to be a part of that. Many thanks, The People Team at Booking.com
1.0
Apr 14, 2017

Where Careers Go to Die

Recommend
CEO approval
Business Outlook

Pros

For people with very little work history, Booking.com can be a great experience. Starting your career here will expose you to a couple of fundamental concepts in the online business (such as how to run a basic A/B test), and you’ll get to meet people from around the world. Others who have potential to thrive here are ones who need the instant gratification offered by Conversion Rate Optimization. In terms of CRO, Booking.com enjoys a substantial amount of traffic on which people working in IT can easily access to run experiments. Financially, Booking.com will be fine for the foreseeable future. Finally, the work life balance in IT / Product is quite good (though this is partly because nobody seems to be passionate about the products they are building).

Cons

For anyone other than those mentioned above, including those with any measurable work history or those who enjoy building great products consumers love, you will almost certainly find Booking.com to be a nightmare. The company is very political, title-driven, obstinate in its way of operating, and arrogant because of its past success. From a product perspective, Booking.com leadership seems unable to think about doing anything that might take longer than one week to build. Apart from doing A/B tests, the company is also not very data-driven. As a result, people who rise through the ranks are often those most adept at playing politics, who spend a lot of time talking over people’s heads and trying to sound more intelligent and actionable than they actually are. Booking.com doesn’t hire particularly strong, well-rounded people, so many people, when encountered with the show pony, foolishly trust that the show pony knows what he or she is talking about. In the end, nothing of value for the Booking.com consumer gets done, causing great frustration for results-driven employees who genuinely want to build great products consumers will love. Financially, Booking.com employees are highly undervalued. The company pays extremely poorly compared to anywhere considered a major tech hub, but extremely well compared to Eastern Europe, where no significant tech presence exists. As a result, the company relies greatly on the intra-European income disparity (as well as the 30% ruling) in order to be able to say it pays a competitive wage. The reality is that any of the top talent at Booking.com could easily go to the US West Coast and earn at least 3x the salary. The comp structure is also incredibly one-sided (three-year cliff vesting on stocks is the legal maximum, and Booking.com takes full advantage of that).

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