Feb 16, 2018
Booking.com Response
8yThank you for your open and detailed review. We really value your candid perspective and are grateful to you for sharing your concerns with us.
We're sorry to hear that you don't feel hard work is valued, especially as it is in fact highly valued here at Booking.com. We know that not everyone shouts about what they achieve but that shouldn't mean that they aren't recognised for it. If you aren't seeing that reflected in our appraisal and promotion process then that's important for us to hear, especially as we are currently reviewing and optimising these.
We very much take on board your feedback about increasing the technical expertise of some of our managers, however, it's worth noting that we do also look for other leadership qualities when promoting within the technical team. The two different progress paths that we have established recently will also mean that those with the most technical expertise may also not always choose a leadership path, deciding instead to grow and excel as an indiviudal contributor. We want to ensure our employees have opportunities for growth, whichever path is right for them.
We take your comments about quality control and retaliation very seriously and would urge you to call the confidential 24hr compliance hotline if you have any concerns at all about speaking up as that is very much against Booking.com's policy as well as being at odds with the open culture we want to protect. Every report is taken seriously and will be investigated.
We're very glad to hear that you love living and working in vibrant Amsterdam and that you had a great experience relocating with us. While there are indeed many great tech companies in Europe, we hope you will choose to stay with us as we are heading into exciting times in our development and would love you to be a part of that.
Many thanks,
The People Team at Booking.com