Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Dec 2, 2018
Recommend
CEO approval
Business Outlook

Pros

- Relocation package is good. If you eager to leave your third-world country this is an option. - Subsidized lunches are good. - You can meet a few smart people there. Will find x5 more idiots though... - Work-life balance is good - you can do nothing for many months and no one will notice it. - Good salary and bonuses according to the local job market(which is very bad) - If you always wanted to play a "House of cards" IRL this is your chance! Don't read further, apply immediately.

Cons

First of all, I beg you to believe and I swear everything you may read in negative reviews here is absolute truth. If still you decide to join after this please have a clear understanding of why you are doing this and always keep in mind a backup plan in case you realize you can not stand it anymore. - The company doesn't make any profit because of successful tech products. The only things that make it work are lack of competition, heavy usage of dark patterns and google ads. Obviously, if you don't have a need in tech people who can do more than moving buttons around a form you don't want to waste your money and efforts for them. I believe this attitude is the main driver that leads to all the ugliness Booking has inside. - The middle management is deeply rotten. All around the company, you will find managers and product owners who only care about what is good for them to get a bonus or a promotion and don't care if these actions make sense for the company. No need to say they will evaluate you in terms if you are helping them to achieve these goals. - The first line managers aka Team Leads is nothing better. At one point a couple years back anyone who was willing to be a team leader was promoted. As you can imagine this led to many brown-nosers in TL position. Nowadays it is normal to see former UI designers and copywriters leading dev teams. Obviously, they have no clue what their people are doing and how to assess their work. - The higher management is either dumb or, what is most likely, don't care about this issues while cash-flow keeps going. - Almost any manager or product owner will retaliate over your badly in case you disagree with them. Don't worry, they will do this without violating the code of conduct. And believe me, they will make your work life miserable from that point - A noticeable part of your compensation is a bonus which is not guaranteed and can be cut off by a wish from anyone from your management line. - The company is corporate "nonsense" driven. From higher management, you will never hear anything except politically-assured answers(which are usually not the answers). For the middle management, you will easily notice a huge difference between what they say and what they do. - No need to say your technical skills and achievements worth nothing at Booking. Most likely you also won't learn anything new. After a few years there no decent tech company will hire you. - I will not elaborate on this but here is a huge amount of politics on every level. - There are quotas in recruitment and promotions. Which may be good for you if you are a girl. - Recently started a cost-cutting which is nothing good. No one knows which benefit will disappear the next month. - Local Amsterdam job market is very bad. You will hardly find a company who can pay you comparable to Booking, which makes you sit in a golden cage if you were committed to this move. Booking knows this so they will squeeze all the forces out of you until you are empty, then they will throw you away.

2.0
Sep 3, 2018

Stay away

Recommend
CEO approval
Business Outlook

Pros

Good relocation package. If you want to move to Amsterdam, you can accept their offer, work for 1 year and then leave.

Cons

Is not a technology company and admits it. Only reacts to competitors, is not proactive. Has an uninspiring CEO and cannot find a CTO for over a year. Outdated tech stack, with tooling to match. Outdated defenders of tech stack who prevent any and all efforts of modernizing it. Recently started to cut costs, which is always a bad sign. Leadership team does not admit to any problems and acts like everything is perfect. Favoritism is commonplace and promotion process is broken.

2.0
Jul 5, 2018
Recommend
CEO approval
Business Outlook

Pros

- Lunch and fruit provided - Monthly outing where you have free drinks for two hours. - The international atmosphere. - Possibility to do overtime from time to time. - Discounts in your reservations.

Cons

- Medium and high management positions are given to English people in a huge percentage. The favouritism there is so obvious that is extremely upsetting and frustrating. Specially because the international staff are highly qualified (and of course, all of them are bilingual, whilst the English colleagues aren't) and some of them went from high school to Booking. This creates a negative and irritating experience for the foreigners. Talent, diplomas, international experience, etc are all wasted because you don't have the right nationality. At some point, we did even had a regional manager visiting the office to see why this was happening, and after this visit "what a coincidence", foreign colleagues were promoted. - Bullying, harassment, xenophobia, degrading people in monthly meetings, etc unfortunately happens but management bury their heads in the sand and they never see anything. This applies of course only of the wrongdoer is English or friends with the management. None can touch you then. - Another big issue is micromanagement. If they ever want you out, they will start a proper witch hunt and you'll be gone. Fact. - Hypocritical HR department who claims they are there to help, but it's quite the opposite. If you get too "problematic" with your requests or get sick quite often, then they'll try to get rid of you, one way or another. They will take advantage of the fact foreign people don't necessarily know all their rights in the workplace. One HR associates has confessed in her previous job the role was about retention, whereas in this company it is actually how to get rid of unwanted people. - Targets are unrealistic, putting employees under unbearable stress that brings about illnesses of all sorts. - There's a maximum amount of time that you are given for toilet breaks. There will be questions asked if you go over this amount. - You can get sacked for being late a couple of minutes, but they still employ a team leader that touched inappropriately a female colleague at a work do. Need to say more?

Viewing 25 - 27 of 7,582 Reviews

Glassdoor has 9,124 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.