Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 10, 2026

A Welcoming, Grounded, and Transparent Workplace

Language lead

Recommend

CEO approval

Business Outlook

Pros

Working at Booking.com has been a genuinely positive experience so far. The company culture feels very grounded, approachable, and welcoming from day one. There is a clear sense that people here truly see the individual, with a strong focus on understanding employees’ needs and perspectives. The onboarding process stands out as one of the most organized and well-structured I’ve experienced, which made a big difference in feeling confident and supported early on. There is also a strong sense of transparency around company decisions and direction, which helps build trust across teams. Overall, the atmosphere is not overly formal, but rather collegial, open, and pleasant, making it easy to connect and collaborate with others.

Cons

Couldn't think of any at this time

Booking.com Response

1mo

Thank you for taking the time to share such thoughtful feedback. We’re very pleased to hear that the culture, onboarding experience, transparency, and overall atmosphere have made such a positive impression. Creating a grounded, welcoming, and supportive workplace is important to us, and we appreciate you taking the time to recognise that. The Booking.com team

4.0

Apr 7, 2026

Great

Commercial operations

Recommend

CEO approval

Business Outlook

Pros

Great benefits at this company

Cons

Management and communication from above

Booking.com Response

1mo

Thank you for sharing your feedback. We’re glad to hear that the benefits have been a positive part of your experience at Booking.com. We also appreciate your honest feedback on management and top-down communication. Clear communication matters greatly to how people experience the organisation, and insights like yours are valuable as we continue working to improve it. The Booking.com team

5.0

Apr 7, 2026

Great company to work for

Product marketing manager

Recommend

CEO approval

Business Outlook

Pros

Solid company with clear vision, great benefit package, very skilled and diverse workforce.

Cons

Complex structures and highly specialized teams can make the organization feel somewhat siloed, corporate, and slow.

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re pleased to hear that the company vision, benefits, and skilled, diverse workforce have been positive parts of your journey at Booking.com. We also appreciate your feedback on complexity, siloed structures, and pace. As Booking.com continues to grow, feedback like yours helps us understand where we need to simplify and strengthen cross-team collaboration. The Booking.com team

Viewing 28 - 30 of 7,582 Reviews

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