Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (723) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 660 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 586 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 515 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 513 reviews)); "Salary is good and bonus (usually) is good." ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 474 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 66 reviews)); "Career opportunities are limited once you’re lower career level" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,582 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Apr 16, 2026

Salary

Senior specialist

Recommend

CEO approval

Business Outlook

Pros

Free lunch, perks, benefits and flexibility

Cons

Unstable and uncertain, reorg, not transparent

Booking.com Response

1mo

Thank you for sharing your perspective. We’re pleased to hear that flexibility, perks, and benefits were positive parts of your experience. We’re also sorry to hear that uncertainty, reorganisation, and a lack of transparency affected your time at Booking.com. During periods of change, clear communication matters greatly, and feedback like yours is valuable as we continue working to improve that experience for employees. The Booking.com team

2.0

Apr 15, 2026

Low to no growth opportunities

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

- Good WLB - Compensation is ok

Cons

- No growth opportunities at all

Booking.com Response

1mo

Thank you for sharing your feedback. We’re glad to hear that work-life balance and compensation have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on growth opportunities. We know how important career progression is to building a fulfilling long-term experience, and feedback like yours helps us understand where we need to keep improving. The Booking.com team

5.0

Apr 14, 2026

Great company to work for!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I’ve had a generally positive experience working here. The company offers a dynamic environment with plenty of opportunities to learn and grow, especially if you’re proactive and willing to take initiative. The team is made up of talented and supportive colleagues, and there’s a strong culture of collaboration that makes day-to-day work enjoyable. Pros: - Great colleagues and team spirit - Opportunities for professional growth and learning - Interesting, impactful projects - Flexible working arrangements (depending on team)

Cons

- Workload can sometimes be intense, especially during peak periods - Internal processes can feel a bit complex or slow at times

Booking.com Response

1mo

Thank you for taking the time to share your experience. We’re pleased to hear that you’ve found Booking.com to be a positive place to work, with supportive colleagues, opportunities to learn, and impactful projects. We also appreciate your honest feedback on workload and internal processes. As Booking.com continues to evolve, insights like yours are valuable in helping us improve how work gets done and how teams are supported. The Booking.com team

Viewing 25 - 27 of 7,582 Reviews

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