The definition of insanity is repeating the same mistakes
Pros
-Very large install base - customers tend to like Avaya and have a surprising amount of loyalty given the lack of recent innovation (though their patience is running out) -Good pay when hired and promoted (make sure to negotiate the best package you can before signing! No raises/cost of living adjustments.) -Finally got rid of Kevin Kennedy, though the damage may be irreparable. -Good people - I know everyone says this and it’s cliche but you’ll meet some awesome people amongst the rank and file. -Ability to deliver hybrid cloud .
Cons
-COMPANY CULTURE: -At Avaya who you know is far more important than the work you do. The pattern of seeing the wrong people get rewarded and recognized while the people who are getting work done are ignored has caused the morale of most employees to plummet. -Sales have been credited to a favorite TAM over the rep who worked the sale in order to burnish numbers regardless of affect on the TAM who worked the opportunitiy’s comp. -No real accountability for either effort or results. Management goes through the motions but doesn’t act. Instituted activity tracking for sales staff but never questioned what was entered (despite some of it being so obviously fraudulent) -constant fear of layoffs (due to constant layoffs) -technology has fallen behind and is not catching up fast enough -consistent failure to deliver on word - software releases/updates routinely committed too early and have to be delayed or do not contain promised features. This has become a running joke amongst the business partner community and prevents utilization of roadmaps by sales. -Penny smart/pound foolish - top to bottom pattern of decisions that will have clearly negative long term repercussions in order to deal with an immediate need. This is evident throughout the company as a whole, an examples the street comes from the lack of enforcement of our partner program (BPs know that they will get an exception for any certification they lack if it will bring revenue at end of quarter regardless of the cost Avaya will absorb due to a lack of ability to install or maintain the product). But this is evident at all levels up to the c suite where examples are abundant. -benefits - the heath plan is weak and I never had a 401k contribution from Avaya
