Avaya reviews

3.3

47% would recommend to a friend

(3,581 total reviews)
avatar

Alan Masarek

46% approve of CEO

30% positive business outlook

Avaya has an employee rating of 3.3 out of 5 stars, based on 3,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avaya employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Aug 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people at a sales level and pre-sales level, some leading innovative solutions and a hard work ethic across the company. It was a fun place to work 5+ years ago.

Cons

I worked at Avaya for 10 years and have seen good times and bad. The last 3 years the company has been rudderless. No real drive from the management who are only focused on EBITDA as this KPI is what the senior leadership team get paid multi million dollar bonuses for. The functionality in the solutions is great, but it lacks attention to detail such as a dull and drab agent desktops, poor omni channel reporting and a real lack of of strong, solid, business focused references that show ROI, TCO and relevant tangibles. Avaya claims it has a strong cloud offering, it doesnt, Avaya's cloud offer is a private cloud which is way too expensive and their partner offerings are limited. The debt is killing Avaya, the downgrading of the credit ratings is killing Avaya, the "lets employ my friends" mentality of the managment is kiliing Avaya, the lack of Avaya resource within Avaya's faithful channel partners is killing Avaya, the constant reduction in resource and employee count is killing Avaya. Too many great people have left for these reasons and they have not replaced them with any better ones.

1.0
Jun 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Had a great team some while back and working from home is essential , otherwise you limit the pool of workers into a city. Good remote working set up

Cons

where do you start . Poor management - most have little skills only used to feathering their own cap - some survive purely on the basis that when others leave they are still there. anyone who has been tthere more than 10 years is institutionalised and worked when telecomms was all about so much business coming through the door no one really had to work hard. As a result you have a clique of people who protected each other, but even that's declining as no one wants another Nortel . Interesting all the posts on proud to be Avaya , really ? instructions from on high and Breeze and Ocean new names for same stuff , just re branded as something to say to the market - still same old delayed product development . It never really got back after letting the ex Nortel product team build smoke and mirrors around the AAAC product. Losing partners and customers and staff - why would you want to work for them now as an impending debt which wouldn't be able to be serviced . New sales people if you can sell something , they will find loads of reasons not to pay you !

2.0
Jun 17, 2016

Great coworkers, horrible leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Technology is top notch, with the newest technology being quite innovative - Many coworkers are dedicated, hard workers who know their stuff and want to see the company succeed - Work from home options (although I believe this to be detrimental to sales teams and young sales employees) - Ability to work with global teams - Some managers are wonderful people and exceed expectations in regards to support - If you work hard and are smart, you can gain recognition and develop your career

Cons

- Some managers attempt to manage with fear, intimidation, and demeaning younger employees. They simply don't know how to be managers. It's quite sad that they can be put in positions of management. And good employees will leave because of it. - With the layoffs and voluntary leave packages, morale is below rock bottom. Company culture was nonexistent in the first place. - Unfair compensation to the sales teams who bring in revenue and know what they're doing. - Many employees completely lack accountability to the point of disbelief- some Account Managers shouldn't be allowed to flip burgers, yet somehow they've managed to stay here for years. These Account Managers literally don't even know what we sell. I'm not talking about being extremely technical here - I literally mean they don't know what type of products and services we sell. - Some young talent brought in don't work - literally. They are never at their desk or doing work, just on vacations collecting paychecks. I've called a coworker at 1pm on a Wednesday and could hear that he was in some sort of bar at the time. Unreal. I ended up doing his work for him. - I've been told directly by some of the most powerful people in the company that TPG/Silverlake are eating up profits big time and are waiting to determine who they will sell the business too. All while Executives mercilessly cut headcount and stretch employees far beyond what is ethical. - Frustrating internal processes that have no reason to be so difficult

Viewing 97 - 99 of 3,581 Reviews

Glassdoor has 4,092 Avaya reviews submitted anonymously by Avaya employees. Read employee reviews and ratings on Glassdoor to decide if Avaya is right for you.