Avaya reviews

Executive leadership is completely new. Most of the new executives have a Cisco pedigree and are struggling to redefine corporate culture. Avaya's corporate vision is not well defined nor communicated, and there is too much uncertainty. North American business is lagging and many jobs are moving to lower cost markets. Unfortunately, the company is laden with VPs and directors who mull over forecasts and discuss Power Point presentations on endless conference calls, but do shamelessly little to bring value to the business. Customers are disappointed because the company is not able to spend money to improve its outdated systems and processes and it really shows. As a salesperson I spent 60% of my time correcting company records and trying to navigate internal processes.

Recently, the actions Sr. Management has been especially chaotic. Huge swings in priorities combined with punishing layoffs have demonstrated desperation more so than leadership.