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      Avaya

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      Avaya reviews

      3.3

      46% would recommend to a friend

      (3,581 total reviews)
      avatar

      Alan Masarek

      45% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Avaya has an employee rating of 3.3 out of 5 stars, based on 3,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avaya employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      4K reviews
      1.0
      Aug 19, 2010

      If the colour of your skin fits then you are in with a chance

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generally globally Avaya has there perspective of cultural integration on par with other global leaders in this industry, but I have to say in Switzerland it is a major let down and if you are of original Swiss German you have good prospects of being part of the cream of the crop, but sadly this organisation in Switzerland has a serious failing in recognizing other regions and cultures or even languages

      Cons

      If you can understand what a silo mentality means then you will understand what this means for someone who does not fit into the greater plan of Avaya Swiss Citizens

      2.0
      Aug 19, 2010

      Goals and objectives in conflict

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong technology, 300 lb gorilla in contact center space, customer base that is the envy of the industry, and an impressive track record over a long period of time to be one of the best innovators in the history of communications.

      Cons

      Extremely poor employee morale, at times it seems managment is making decisions off the cuff, and recognizing shortly afterwards the short sighted view. At the core of the mahem is our private ownerships goal to grow and maximize their return, or perhaps minimize the loss, since they paid a small ransom. The IPO and growth objectives, are in conflict with eachother, since the company has become extremely frugal in making decisions to invest for growth,or retain top talent. Employees are now not only being asked to leave as part of the streamlining process, but, now, also departing on their own as good opportunities with other companies become available. Finally, in order to keep SG&A low, and margins high, the company is seeking to leverage a partner channel that it is in constant conflict with over services, since in this industry, that is where the true long term wealth and profts are earned and retained.

      5.0
      Aug 12, 2010

      Why Avaya will win

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Avaya is a great company which created building block for a very successful future in all critial areas like customer focus, go-to-market strategies, product development, efficiency of processes, high performance culture,leadership teams, etc and kept profitable even during the tough years. This all will pay off big times in the next 3 years -

      Cons

      Not everybody yet understands the great future and we need to focus more on internal communication.

      Viewing 3382 - 3384 of 3,581 Reviews
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      Glassdoor has 4,093 Avaya reviews submitted anonymously by Avaya employees. Read employee reviews and ratings on Glassdoor to decide if Avaya is right for you.