Do Not Join the Sales Team
Pros
The company and mission are amazing. I think there's a very interesting roadmap for the business model and the products they're creating. I loved telling people what my company did and I honestly still believe that they're going to change the world - but first they need to start with what's going wrong in their own organization. The healthcare is great.
Cons
For the below reasons, I would not recommend that anyone join the sales team in its current state, as either an AE or an SDR. (I don’t have any opinions about other teams). 1. Absolutely no career growth out of the SDR role and there is no formal plan in place. The team is about 2.5 years old and only one person has been promoted to an AE in that time. Even after you hit quota for the set number of months, you’re told that conversations can “start and change” and everything is “fluid” and to just “hang on.” 2. Horrible managers. The head of sales does not care about his team at all, they are just cogs in the wheel to make money - he doesn’t inspire and especially does not care about the SDRs, treating them like second class citizens. One manager in the Austin office is particularly toxic - she has been reported to HR for multiple violations of unprofessionalism and bullying, but it’s swept under the rug because they already fired one manager after 2 months on the job. She is promoting an aggressive sales culture while pitting people against each other so you don’t know who to trust. She will also personally insult you and then undermine you to upper management. The SDR managers in general do nothing to actually help you hit your goals and provide one week of general training, then throw you to the wolves. If you’re not on track to hit your numbers, you’ll get yelled at but with no real action items. Favoritism is a giant problem here. If you don’t smile and nod to everything management does, you’ll be labeled a negative influence and shut out of opportunities. 3. Misaligned incentives - AEs are doing SDR work and are forced to hit activity metrics like prospecting and cold emailing/calling so everyone is in high competition for the same accounts. 4. Salesforce data and account ownership/activity tracking is terrible, so there are constant rules of engagement violations. There is also a huge problem with marketing stepping on the sales team’s toes so prospects are being touched multiple times by multiple people in a very short time frame. It’s no wonder we get yelled at by prospects for spamming them. Revenue Operations treats you like you’re stupid and keeps a stranglehold on salesforce permissions so nobody can do any work without going through them. 5. Very low percentage of SDRs actually hitting quota each month and there are multiple AEs who haven’t closed a deal in months and months. I gave 3 stars on work/life balance because even though the hours are flexible, you have to work overtime to hit your goals because the system is so messed up. They don’t pay well so they’re moving the sales team to Austin so they can pay less and not get complaints about it. 6. No accountability from management. There is no follow through on any promises or initiatives - they also have incredibly fragile egos so if you ever bring any feedback up, you’ll be accused of having a “negative brand” and shut down immediately.