Amazon reviews

3.5

60% would recommend to a friend

(209,421 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,421 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

209K reviews
1.0
Jan 21, 2018
Recommend
CEO approval
Business Outlook

Pros

The only pro about working for Amazon is the ability of standing up for yourself and speaking up after this unique experience. Realizing that you are a worth much more than this company treats you, being able to say no to modern slavery. This experience traumatized me but also made me a lot stronger. Thank you Amazon :)

Cons

I worked as a Fraud Investigation Specialist for a year, it was all good to begin with, however everything got worse as the time passed. Micro management is the key word for Amazon. If you like being controlled and watched, this is the job for you. The targets were raised every few months, making it practically impossible for one to get to a higher level. Once you had finally reached your goal, they were raised again. I was an honest employee, I speak four languages, however never felt appreciated. I was pushed to improve my metrics although I worked hard and the quality of my work was really good. I often had terrible headaches after the shift and couldn't sleep well due to the pressure at work. Breaks are tracked to the minute, we were entitled to two 15 mins breaks and a 30 min break during the day, however were told to use our breaks whenever we needed to use the restroom, or get tea/coffee. Meaning that at the end there's not much of a break left. What made me finally decide to leave Amazon was the fact that the management reported my every little attempt to speak up and voice my criticism towards them. I was accused of being "too emotional" when expressing my opinion. After a few incidents of back and forth behavior-reporting, I knew I needed to leave this place as I was experiencing a minor depression. This decision was the best I could have done, I still cannot believe my luck with my new company and that I can go to the restroom whenever I want or just say hello to a coworker without having one of the managers ask why I am not at my desk.

1.0
Nov 22, 2017

Worst place to work

Recommend
CEO approval
Business Outlook

Pros

Perks and the possibility to get a better job. If you can work in Amazon, you'll find easy to work anywhere!

Cons

Employees must state weaknesses of their colleagues in their performance reviews. These are taken to build up cases against other employees. Every morning a few mandatory questions prompt in the system to gather employees' feedback about managers, coworkers, any intention to quit the job or rate the company coolness. This combination (along with the fact that there is rarely room for promotion) encourages an unhealthy company culture of distrust among employees. In two years that I was there, I had the impression I didn't know the people in my team and I learnt myself to mind my own businesses only. Questions and pushing back changes are not normally welcome. Employees must abide by any rapid changes and tenet "show a backbone" would not really work. Some marketplaces (e.g. India) get larger workloads. Noticeably, they are expected to be available am and pm, in meetings at indecent times!

1.0
Nov 30, 2016
Recommend
CEO approval
Business Outlook

Pros

- lots of smart people on SD1-SD2 levels - great tech infrastructure and automation

Cons

Company ideology is broken. - Every year all employees will have to pass "Amazon leadership principles" training where they will be told slogans like "Leaders Are Right—A Lot" or "Be Vocally Self-Critical" and so on, this all is BS. The truth is that the only principle which works at Amazon is "I'm the boss, that's why I'm right", so be prepared that at the end of the year you'll go on PIP if you would dare to challenge any management decision, either if it is technical or not. Actually that is what happened to me, I've discovered that design of one of the company corner stone projects has flaws, so I've made small research and proposed better and more elegant solution, but since original project design was "reviewed" and "approved" by the management months ago my proposal was completely ignored despite the facts that current design won't support all of the use cases. Apparently management didn't want to follow it's own company principles, nobody wanted to go and say "yes, there is a better way", instead my direct manager placed me on PIP and his decision was supported by his manager too. If you are smart, you don't punish somebody who is pointing your technical mistakes or provides better solution, but it is not the case with management at Amazon and there is no solution to this autocracy, I've contacted org principals on this issue but they all were reluctant to say anything against approved design. And than I've realized, management doesn't care about the company and nobody would ever admit any mistakes, so I left. - poor/seniority promotion. You could be the smartest person in the room, or a topmost performer in a team, but if there is somebody with the same level who joined the company before you he will be promoted first. Same applies to SD2->SD3 promotion across the teams in the same org. In general SD2->SD3 promotion is almost impossible at Amazon, after almost four years there I've never seeing anybody promoted to SD3, on the other hand company tend to hire SD3's from some no-name companies but with a right years of experience (for SD3 it is close or over 15). BTW, don't even ask about SD2->SDM1 move, although those are the same level (5) positions, company would rather hire somebody from outside. - poor benefits. Only 6 weeks paternity leave, poor 401K match. - no performance bonuses. Amazon annual base salary increase is within 2%, which doesn't even match inflation and if you think that if you were a top performer for a given year than you will be promoted to the next level, you won't, see promotion cons above. - poor bonuses program. No reasons to stay there for fifth year, you'll get less stocks compare to your first four years, stock price goes up and company thinks that after four years in service you should still get your level average salary. - annual review. You have to ask for a feedback from at least a five people you contacted during the year, be careful, if you wrote many core reviews for somebody and that person doesn't accept critics very well he could ruin your promotion. Same applies even more to your manager, there is under-qualified managers at Amazon. Company tend to hire from outside rather than promoting their own employees, which often leads to a situation where manager knows less about current state and yet insists on his own design view.

Viewing 310 - 312 of 209,421 Reviews

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