Pros
Flexible schedule, as long as you work 40 hours you can choose to work anytime M-F 8 - 8 on the outbound sales appointment program. Their idea of business casual can include halter tops and flip flops, very unprofessional dress so great if you prefer that look. Generally nice and helpful CO-WORKERS.
Cons
The management running the center manage by intimidation, threat and calling you slackers and losers - no personality and do not connect with the average worker. They like to make a show of being friendly and involved but I bet they couldn't name a fraction of the staff. The immediate managers mostly came through the ranks and are supportive and able to help you with any on the job issues. This company was bought out by Alorica last summer and the changes have been negative - a cut in paid time off, cut in commissions (now restored), cut in benefits as they only pay 25% of the premiums for high deductible health insurance. The bonus potential is much less than they lead you to believe - maybe 10 percent have maximun bonus and the rest are lucky to get $200-$400 a month. Raises are non-existant and if you meet all metrics maybe .25 an hour per year of service. They have decreased the pto significantly and new hires don't accrue pto nor get benefits for the first 90 days.