Pros
The coworkers are friendly. You can wear almost anything you want to work on most days. Actual work day is flexible you choose between 8am-8pm and you can even do a four day workweek.
Cons
New hires do not get benefits for 90 days, no paid time off or paid holidays either. New Hires qualify for four days of PTO per year only. On the outbound program they want you to make at least 16 calls an hour to prospects in their database and 95% are not even eligible to make an appointment with. You will be making appointments for the American Express Sales Reps with multi million dollar companies and have to reach the decision makers - try getting a CFO or CEO of a $20 million dollar company on the phone. You do see sales numbers daily and know where you stand and the turnover rate is 75% -80% and only a handful of people make decent bonuses - most get fired for not making their numbers. Management is weak and does not care abou the employees at all. The actual offices are very dirty and they don't even have professional cleaners for the breakrooms - they ask the managers to do it. You have to bring in your own copy paper, pens, etc. as they only supply you with a wipe off board, a dry erase pen and an eraser for office supplies.