Alorica reviews

Start off at 9 a hour in training, then 10 an hour after training. Terrible benefits plan, low job security as it is a contractor, and compared to other call centers the pay is terrible yet the work at Alorica (verizon for me) is harder than most other call centers out there. For example I do the same exact work as the actual Verizon call center employees, yet I get paid 10 an hour with almost no benefits while they are getting like 17-18 an hour, union job, with full benefits.

Policy and procedure varies greatly from account to account, all employees have a pay-cap regardless of how well you perform. New employees benefits are horrible, Most accounts seem to be only hiring temps(no benefits, PTO) they routinely lie to clients that they work for by fudging numbers, scheduling fake/unnecessary training sessions so we have more billable items. Mid tier positions routinely find themselves doing multiple jobs with no compensation example QAR's routinely used as trainers as well..